Senior Manager, Special Loans And Advisory Services

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Manager, Special Loans and Advisory Services

What is the opportunity?

Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. You will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank’s risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.

What will you do?

• Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
• Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
• Apply a continuous-improvement approach to achieving superior client experience.
• Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
• Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
• Manage time and priorities such that expired credits and expired newtons remain less than 10%.
• Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
• Participate in bank and/or industry focused events.
• Take ownership of client problems at first point of contact. Develop and document initial strategies within 45 days of receipt of files.

What do you need to succeed?

Must Have

• Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense
• Ability to successfully utilize internal networks to assist with problem resolution.
• Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
• Teamwork and cooperation – building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building
• Have dealt with clients in an interactive face to face manner.
• Creative problem solving skills, with the ability to work effectively under pressure.
• Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.

Nice to Have

• 5+ years of experience as a Commercial Account Manager
• Risk Management knowledge
• Proficiency with Bank technology- Knowledge of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.
• CA, CGA, MBA is a definite benefit as financial analysis is required.
• Commercial product knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Opportunities to do challenging work
• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Ability to make a difference and lasting impact

Job Summary

The Senior Manager Special Loans will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank’s risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships.

You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Group Risk Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-03-21

Application Deadline:

2023-06-03

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.