Security Team Lead - 15 York Street - Ft Nights - $19.38/ Hr [Paladin Security]

Position: Temp Team Lead - Security Guard

Site: Cadillac Fairview- 15 York Street (Maple Leaf Square)

City: Downtown Toronto, ON

Status: Temp Full-Time Nights

Hours: Static Continental Nights: Monday- Sunday (1900 - 0700)

Pay Rate: $19.38/hr.

Mandatory 4 days of virtual and in-class training at our Etobicoke office.

Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property and they take steps to ensure that the Manager's rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.

Job Duties

• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills
• Access control
• Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property
• Control vehicle traffic on the Property
• Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
• Ensuring compliance with the standards, rules and regulations at the Property
• Close and secure doors to prevent heat loss during colder seasons
• Assist visitors, guests a,nd tenants' employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
• Regular keyboarding and record keeping in written logs required
• Be proactive in helping everyone have an outstanding customer experience at the Property
• Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned
• Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner
• Report and follow up on hazards and/or deficiencies identified during duty
• Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
• Proactively dealing with emergency situations
• Prepare written reports using the Manager's standard report-writing program
• Facilitate access to restricted areas for authorized persons; and
• Liaise with Site Director and Property Management
• Lead a team of 1-3 guards
• Work closely with the Manager's other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitor,s and employees;
• Perform highly visible patrols of assigned patrol areas/zones (by foot), and positively engage with tenants, guests, visitor,s and employees on an ongoing basis
• Enforce the rules and regulations at the Property in a fair and responsible manner
• Other duties and responsibilities as assigned by the company and management
• Shut off excess lighting where suitable to assist in the reduction of power consumption
• Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure
• Protect the Property and maintain a safe and welcoming environment
• Emergency management
• Providing exceptional service to enhance customer experience

Requirements & Qualifications

• Demonstrated ability to multi-task
• Basic computer (keyboarding) skills are required;
• Excellent discretion and overall decision-making skills
• Covid-19 - Fully Vaccinated (Min 2 doses)
• Valid Ontario Security Guard License
• Previous experience working as a security guard
• Prior work experience in a customer service environment
• Flexible and adaptable in dealing with diverse situations and people
• Ability to work in a challenging, fast-paced environment
• Excellent interpersonal
• Valid First Aid and CPR Level - C certification - Issue by a WSIB-approved provider*
• Tact and diplomacy in dealings with a range of settings and situations
• Must have a minimum 1 year of experience working in Security or equivalent
• Effective written and verbal communication skills
• Knowledge of applicable federal, provincial and municipal legislation and regulations required

Highlights

• Extensive Paid Industry Training
• Opportunities for Growth & Advancement
• Employer Paid Benefits

Prerequisites

• Proficient in English (both oral and written)
• A Valid Ontario Security Guard License
• Fully vaccinated against COVID-19 (2 dose min)
• Vulnerable Sector Check
• First Aid & CPR – Level C (WSIB Approved Provider)

Are you interested?

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.