Team Leader / Supervisor - Toronto/Gta

Team Leader / Superviosr

Who We Are

Appletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated individuals on our mission to improve access to community healthcare in Canada. Our journey is now leading us to help other parts of the world rebuild access to healthcare in their own communities, and we are only just getting started. Come discover how you may join our talented team and participate in shaping the future of community healthcare!

Why You Should Join Us

We are looking for highly motivated and dedicated individuals to join our industry-leading organization. If you are positive, passionate about healthcare, and enjoy working in a fast-paced environment we want to hear from you!

At Appletree, we offer a wide range of career opportunities for individuals seeking experience in the healthcare industry. We have suitable positions for medical school hopefuls, for those interested in a career in healthcare, for foreign medical graduates, for those who are still searching for a career path, and for experienced professionals who are looking to make a positive impact in our community. We offer opportunities for growth, flexible work hours, access to premium healthcare services for you and your family, flexible benefits plan, and valuable experience that will jumpstart your career and continue your professional development!

The Opportunity

The Supervisor is responsible for overseeing the daily activities of the Appletree Medical Centre during their clinical shifts. They provide leadership, guidance and support to the clinic staff, and exceptional customer service and support to our clients and patients.

Compensation: $18/hour, plus additional bonuses based on individual services.

Benefits: dental, health spending account and Life insurance, with eligibility beginning at 6 months of continuous full time employment (for external hires).

Type: Full Time (days, evenings and weekends).

Reports to: Team Leader Manager.

Career Path: Team Leader Manager or Operations Manager.

What You'll Do

Schedules & Payroll:

• Approve payroll hours and time-off requests.
• Find staffing coverage for sick calls, and coordinate with other team leaders.
• Other duties, as assigned.
• Prepare and maintain staff schedules two weeks in advance.
• Monitor EMR program schedules to ensure optimal schedule utilization.
• Maintain a full-time schedule consisting of clinic shifts (i.e., MA, programs) and administration shifts (to be coordinated and approved by the direct manager in advance).
• Review appointments in EMR to ensure they are confirmed and follow up with the appropriate parties as necessary.
• Execute contingency plan for short-notice scheduling changes.

Inventory

• Oversee and complete action requests.
• Maintain proper inventory levels.
• Oversee and bear responsibility for the maintenance of the high cleanliness, professional and performance standards of the clinic.
• Other duties, as assigned.

Be An Ambassador For Appletree Medical Group

• Liaise with the direct manager and HR department to forecast staffing needs and assist with the hiring process.
• Reconcile unbilled visits.
• Assess, coach, and manage job performance of all clinic staff.
• Act as a resource to answer non-medical questions from clinic staff, physicians, and patients.
• Create task lists for clinic staff.
• Other duties, as assigned.
• With the direction of the direct manager, implement procedural changes in a timely and effective manner.
• Lead by example and motivate team to perform to their highest potential.

Inspections And Meetings

• Attend weekly Operations meetings and report on progress towards shared goals.
• Other duties, as assigned.
• Lead monthly staff meetings with updates provided by the direct manager.
• Prepare for monthly site inspections and participate in site inspections of other locations.
• Follow the disciplinary process with staff, as needed.

Training

• Other duties, as assigned.
• Answer questions, provide support, and report performance concerns to the direct manager when appropriate.
• Act as a successful partner to new colleagues and clients; provide training to new clinic staff.
• Prepare clinic staff in advance of specialty training, including but not limited to injections and programs.
• Discover training needs, organize, and manage staff training and development.

Flexibility

• Work at various clinic locations, based on business needs.
• Work Medical assistant and Telemedicine Assistant shifts
• Work a combination of days, evenings, and weekends.
• Other duties, as required.

Supervisors may have the opportunity to train Medical Assistants in one or more specialty programs (e.g., Complete Physicals, Travel Medicine, Allergy Testing, Foot Care, and Wellbaby) based on need. It is understood that due to the nature of AMG’s business and ongoing evolution of the industry, your title, and/or duties/responsibilities may change and evolve in accordance with the company’s needs.

Minimum Qualifications

What We're Looking For:

• Demonstrate the ability to be mobile (with regards to working at different clinic locations) and flexible (with regards to working a combination of days/evenings and weekends).
• One to two years of postsecondary education or equivalent experience is considered an asset.
• Successfully completed training for at least one specialty program. Interested in the other available programs is considered an asset.
• Available to work full-time
• Demonstrate ability to learn new tasks (i.e., experience with a variety of clients/specialties).

Other Skills

• Is enthusiastic about their work and is respectful of others.
• Adept at identifying and solving problems. Solutions oriented.
• Is detailed oriented and motivated.
• Works effectively in a team and independently; is a self-starter.
• Committed and reliable with regard to attendance and punctuality.
• Excellent customer service and interpersonal skills with clients, patients, and colleagues.
• Demonstrate professionalism and a positive attitude.
• Proficient computer skills.
• Excellent communication skills in English (spoken & written). Additional languages are considered an asset.
• Takes ownership and acts on problems; proactive; promotes high quality.
• Exceptional knowledge of the Appletree organization and industry is an asset.

If you are a motivated achiever who can produce consistent and reliable results we encourage you to express your interest in this position.

What's Next

Successful candidates who are selected to advance will complete training under the direction of their Regional Manager which will consist of a combination of self-study, practical training, and on-the-job training.

After successful completion of training, the Supervisor will work within their home clinic (among other clinics) and provide leadership and guidance to their team during each shift. In addition, they will be assigned tasks that are reasonable to their skillset, as assigned by the Management Team.

Appletree is committed to the full inclusion of all qualified individuals. As part of this commitment, Appletree will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please direct your inquiries to [email protected].

About Appletree Medical Group

The Appletree difference Founded in 1992, Appletree Medical Group is one of Canada’s largest multi-specialty groups. Our growing network of modern medical facilities across Ontario enables our doctors to provide world-class medical care to our patients. Working with highly-trained staff and the latest technology, our physicians are able to deliver the best care possible for patients and their families in our communities. Our Mission Appletree Medical Group exists to professionalize, and improve access to, community healthcare in Canada. We provide comprehensive healthcare solutions when, and where, they are needed. We use technology and efficient clinic workflows to optimize medical practices for physicians, while creating flexible and accessible healthcare experiences for our patients.