Retail Sales Representative Jobs

Wage: $18.96/hour, as per the collective agreement

Shift: Tuesday to Saturday 30 hrs/wk

Schedule: Tuesday to Friday (1:00 pm to 9:00 pm

Saturday (8:30 am - 4:30pm)

Sunday, Monday as needed. Flexibility required.

Customer Service Orientation

• Adhering to all Safety Standards
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Building a positive relationship with customers
• 3-12 Months using technology/ POS system Experience preferred
• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Experience and adaptation to using technology
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals
• Assisting customers with shipping details and account challenges
• Experience working in a team environment and independently an asset
• Communicating to customers and key partners in a positive manner Personal Responsibility and Accountability
• Customer service orientation
• Excellent in relationship building
• Takes personal responsibility and accountability for actions and situations
• Ability to problem solve
• Living the Purolator Values
• Cash reconciliation including deposits, key control Communication
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management Key Areas of Focus
• Written communication; and listening skills
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service Relationship Building
• Listening to customers and key partners
• Experience working in an environment with safety standards an asset
• Building a positive relationship with key contacts – Vendors, building tenants, etc. Technology
• Loading, scanning, logging and calling resolution freight
• Serving our customers in the most efficient and courteous manner on the telephone and in person
• Handling customer complaints and inquiries Problem Solving
• Excellent communication skills
• Up-selling and cross selling Corporate Products and Services
• Professional communication skills: oral communication (telephone and in person);
• Working to resolve problem shipments
• Being on time/attendance
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail