Restaurant Supervisor - Wayne Gretzky Estates

We are currently recruiting for a Front of House Restaurant Supervisor to work at our Wayne Gretzky Estates Winery and Distillery! We are looking for teammates who are passionate about creating world class customer experiences for our guests. In this role you are a member of the Restaurant team and will be responsible for keeping operations running smoothly, addressing customer service concerns and clearly communicating with management team.

The Atmosphere + Property

Wayne Gretzky Estates Winery and Distillery is part of the APL family, located in the heart of Niagara-on-the-Lake wine country. The 23,000-square foot facility nestled amongst the grapevines is the first combined winery, distillery and craft brewery in Ontario, inviting guests to join in a celebration of Canadian wine, Canadian whisky, Craft Beer and Canadian culture. We are one of Niagara on the Lake's must do destinations! State of the art distillery, award winning wines and best in class cocktails & experiences - you won't want to miss the opportunity to be a part of the team!

The Opportunity

• Access to our Employees Assistance Program, Learning Library and Development Seminars
• Incentives based on wine clubs sold
• Full time hours in peak season
• Benefit eligibility after 6 months
• Employee gift card to be used on products, restaurant or experiences
• Competitive hourly rate plus gratuities
• Best in class wine/beer/whisky/cocktail education program

The Role

• You will help drive sales through guest transaction (including up-selling)
• You will ensure a Safe and Healthy Work Environment
• Opening and closing duties/responsibilities, leading pre-shift meetings, ensuring menus are prepared and current, supervising/delegating events, providing coaching and leadership to restaurant team, responding effectively to guest requests/complaints
• New team member onboarding to ensure alignment with Standards of Service for all food and beverage experiences
• You will be on the floor, customer facing, supporting restaurant operations including providing support to front line team as needed and supporting as Manager on Duty when the Manager and Assistant Manager are not on the floor.
• Daily maintenance of restaurant expenditures and inventory
• You will contribute to team Wine Club sales targets
• You will assist Front of House restaurant management team with:
• Successful execution of events
• Motivating team members to achieve assigned targets/incentive opportunities

The Qualifications

• Smart Serve Certification
• Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked
• Experience working with POS, restaurant systems and handling cash
• 2 years of Restaurant Supervisory experience
• Strong communication skills; high attention to detail

Apply online today. We look forward to hearing from you!

We wish to thank all applicants for their interest, only those applicants selected for an interview will be contacted.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.