Server, Tour And Retail Associate - Peller Estates Winery

We are currently hiring for an amazing opportunity at Peller Estates - the role of Server, Retail and Tour Associates is currently open for those with some experience or desire to work in retail, tasting room, serving or customer service.

If you are passionate about creating moments that blend wine and food and family and friends into one completely immersive experience, then you won't want to miss the opportunity to be a part of the team!

Please note we are currently interviewing for positions that will start asap. We have seasonal and year round part time and full time opportunities on this team.

About The Winery And Property

Peller Estates Winery is part of the Andrew Peller Ltd. family of brands and is a proudly Canadian winery crafting quality wines from the heart of Ontario's Niagara Peninsula - a must do destination! Our vision is to create a culture of sharing great wine and food with the people that you care about. If you are passionate about creating moments that blend wine and food and family and friends into one completely immersive experience, then you won't want to miss the opportunity to be a part of the team!

We Offer

• Employee gift card to be used on products, restaurant or experiences
• Best in class wine education program
• Access to our Employees Assistance Program, Learning Library and Development Seminars
• Competitive hourly rate plus the potential to earn up to an additional $7-$10/hour with gratuities!
• Incentives based on wine clubs sold
• Up to 35-40 hours per week or as few as 16 hours if you prefer

This Teammate Will Be Accountable For

• Responsible for ensuring the cleanliness and safety of the store product, tour route, and experience locations at all times
• All Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
• Property wines / accessories / experiences / Wine Club membership benefits / events
• Assists with processing guest sales (via POS system).
• Understands and adheres to retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); participates in monthly retail inventory process
• Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:
• Execution and service of all property tastings, in various spaces and locations. This includes managing all support tasks (clearing dishes/tables, washing glasses, stocking fridges, preparing cutlery). Communicates effectively with Host when tables have been cleaned & reset
• Facilitates guided tours and tasting experiences
• Achieves/exceeds assigned Wine Club membership targets through engaging guests
• Assists with stocking stores shelves and the merchandising of the non-wine products.
• Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty

We Are Looking For a Teammate With

• Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked
• Demonstrated Guest/Customer service excellence focus; including being personable, service minded and efficient
• Smart Serve Certification is a requirement
• 1-2 years experience in service or customer focused environment
• Ability to lift 40lbs on a regular basis

SIMILAR JOBS - If this sounds appealing and you do not have the experience we require, we encourage you to apply to Tasting Room Host or Porter positions. If this sounds appealing and you have more experience then consider applying for our Team Lead role.

We wish to thank all applicants for their interest, only those applicants selected for an interview will be contacted.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. #APSJ