Resident/Event Coordinator Jobs

When you join Willowick, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

As a Resident/Event Coordinator with Willowick, you will will strive to create value for all Residents and Retail Tenants at the complex by developing and implementing enjoyable, creative and unique activities and events to promote the use of the amenities, which consists of a fitness centre, work lounge, outdoor patio and other social spaces. By creating and maintaining a calendar of activities and events that cater to a wide variety of interests, this will assist in building strong resident and tenant relations. This role aims to provide industry leading levels of customer service and first class facilities while recognizing and realizing cost efficiencies. The Resident Services Coordinator is a dynamic individual who is passionate about planning social events and building relationships through positive interactions. Responsibilities include, but are not limited to

• Respond to all inquiries in a timely manner and provide excellent customer service to all stakeholders.
• Attend regularly scheduled meetings with the Property Manager ensuring operational requirements of the amenities are being carried out in a timely manner.
• Comply with all company and regional policies.
• Provide reports and other system data to support leasing and marketing efforts
• Perform move ins/move outs as required
• Responsible to ensure security staff receive training on after hour’s event management and assist with the training of security personnel as required for after hours follow up.
• Source out contractual program providers, trainers and/or instructors (yoga, fitness, etc.).
• Conduct daily inspections of entire amenities facility.
• Manage the amenities web page by advising the marketing department of any changes required.
• Create monthly reports on facility usage and financial reports which include budget variance and summary reports.
• Prepare meeting rooms and other amenities for scheduled functions as required.
• Assist Residents and Retail Tenants with the booking of private functions, ensure stakeholder needs are met, and manage the online booking system to ensure all scheduled functions take place without incident.
• Ensure proper functioning of amenities equipment and maintain supplies throughout the amenities areas.
• Become a point of reference for any questions residents may have
• Complete other duties as assigned by the Property Manager.
• Provide amenities and fitness centre orientations and liaise with new Residents and Retail Tenants.
• Adhere to and manage procedures for amenities usage.
• Create and deliver correspondence (a monthly newsletter/calendar and communication screens) to provide updates of activities. planned as required or permitted in a manner that connects retail and residential as well as cross-promotes Retail Tenants.
• Create work orders for maintenance staff where required.
• Ensure local, provincial, & federal laws and regulations are being observed at the community.
• Complete event and petty cash reconciliations as required, by event and on a monthly basis.
• Plan and promote ongoing activities and social events for Residents and Retail Tenants.
• Execute all work in a safe, professional manner in compliance with Occupational Health and Safety Legislation.
• Purchase music and movies on an ongoing basis.
• Oversee contractors/staff regarding the maintenance of facility equipment.
• Liaise with Retail Tenants to promote their business at the property.
• Ensure comprehension and compliance with all company policies.

Minimum Requirements include

• High School Diploma or equivalent from an accredited institution is required.
• Knowledge of basic accounting practices.
• One or more years’ marketing and events experience.
• Interact with employees, visitors and contractors with poise and diplomacy.
• Ability to work a flexible schedule including weekends and holidays.
• Experience in Adobe Creative Studio or other design programs an asset
• Transfer properties and work overtime as business needs deem appropriate.
• Ability to lift up to 25lbs.
• Use of factory, auditory, and visual senses to inspect building and detect emergency alarms.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Demonstrate strong initiative and customer service orientation.
• Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.
• Successfully complete the Hines Property Management Training Program.
• Establish and maintain a cooperative working atmosphere among staff.
• Demonstrate intermediate knowledge of Microsoft Office software.
• Maintain a calm demeanor in emergencies.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Speak before an audience with confidence, using appropriate communication skills/style.
• Highly proficient computer skills and knowledge of Microsoft Office (MS Word, Excel, Front Page, Outlook, PowerPoint)
• Two or more years prior experience in property management or in a related industry preferred.

Willowick Residential, a Hines company, seeks to elevate the multifamily industry to levels that surpass the expectations of our partners and residents. Since 2011, Hines has expanded its multifamily division to include over 50 developments and more than 17,000 units in 29 cities across the United States.

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.willowick.com or www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

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