Recruitment Vendor Manager- Canada

Account Manager, High Volume, Canada (Recruitment Vendor Manager)

About Us

Established in 1833, McKesson is a Fortune 10 global leader in healthcare supply chain management solutions, retail pharmacy, healthcare technology, community oncology, and specialty care. We partner with life sciences companies, manufacturers, providers, pharmacies, governments, and other healthcare organizations to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost effectively. Our enterprise consists of the following businesses:

• CoverMyMeds (CMM)
• Pharmaceutical Solutions and Services (PSaS)
• McKesson International (Europe and Canada)
• Medical Surgical Solutions (MMS)

McKesson draws upon its rich and nearly 200-year history to serve as the central nervous system of healthcare, touching nearly 1/3 of all pharmaceuticals used each day in North America, leading as the 4th largest pharmacy chain, and serving as the #1 distributor in Oncology and key specialties. Most recently, McKesson has been awarded the honor and public health responsibility of serving as the centralized distributor of the COVID 19 vaccine(s) and all associated ancillary products and supplies.

We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives.

What sets McKesson apart as an exceptional place is our people. Our employees understand that together, unified by our global i²care values, we fulfill our mission and uphold our reputation as a trusted partner to our customers and their patients. Our i²care values are foundational to all that we do, and who we are as a company.

Integrity – We do what’s right

Inclusion – We embrace and respect each other as we are

Customer First – We succeed when our customers succeed

Accountability – We take personal responsibility for our actions and our work

Respect – We treat people with dignity and respect

Excellence – We insist upon quality

The Role

This role provides leadership and day-to-day management for the high-volume vertical within Canada (O & B stream). This role will oversee and support RPO delivery for all high-volume recruiting efforts working directly with RPO Management and business leaders. They will partner internally and externally to lead all TA high-volume efforts and will serve as the primary delivery point of contact for their respective BU. In some cases, when RPO related projects have a strong delivery component, this position will be expected to serve as a project manager.

Key Responsibilities

Adapt, and execute TA delivery strategy for high-volume to achieve the hiring needs of the assigned BU.

• Serves as first point of response for Tier 1 non-technical escalations
• Partners with peer Talent Acquisition Managers and Account Managers to ensure process consistency and drive TA collaboration/knowledge share
• Communicates with RPO partners on hiring needs and upcoming initiatives/projects for assigned BU; leverages expertise to identify creative solutions and strategies
• Fields ad hoc requests
• Handles all day-to-day operational reporting and/or report review to manage performance of assigned RPO team and understand their ability to meet business demands.
• Serves as the POC for hiring managers within assigned BU (no internal direct reports): partners with TA Operations as appropriate
• Contributes to the development of new best practices and TA hiring strategies for high-volume

Vendor Engagement/Management:

• Tracks and ensures assigned RPO team productivity to meet agreed upon KPI and SLAs for assigned BUs
• Triages and/or solves Tier 1 escalations regarding recruitment issues, partnering with TA Leaders to share updates, observation of trends, and looping in when necessary
• Delivers clear expectations and direction to assigned RPO team, providing consistent feedback and creating a trust-based, transparent partnership
• Manages oversight of RPO program health, and relationship with assigned BUs

Business Engagement & Support:

• Partners with the business for assigned BU to proactively understand needs and share TA data/hiring metrics
• Stand as the TA SME for hiring managers and HRBPs within assigned BUs as well as RPO partners
• Main client interactions are Hiring Managers and Directors within the business

Reporting and analytics:

• Reviews TA processes and adherence on a consistent basis to ensure data integrity within the TA Delivery high-volume portfolio
• Delivers weekly report out to assigned BU leadership on high-volume hiring activity
• Leads monthly cross-functional operations meetings with the business to solicit, gather and analyze SLAs / KPIs to drive actionable data-driven outcomes for assigned BUs
• Leverages and interpret critical metrics to track and assess RPO team’s performance through Daily Stand Ups (DSUs), weekly retrospectives, monthly meetings and QBRs to meet, maintain, improve and exceed SLAs
• Engages in the development of hiring forecast in partnership with TA leadership, Finance and business leadership

Qualifications

Minimum Requirements

• Demonstrated client-centric process improvement capability
• Change management experience
• High-volume recruitment experience; leading strategies and managing results within Canada.
• Deep Talent Acquisition knowledge, including sourcing strategies, recruitment marketing and excellence in process execution
• RPO experience (client or vendor side); large enterprise experience a plus
• Strong presentation and influencing skills
• 7+ years of professional experience; progressive experience in the HR and Talent Acquisition space
• Expertise in communications through multiple channels, including PowerPoint, email and social media

Additional Preferred Knowledge & Skills

• Visier/Tableau
• Demonstrated success analyzing and presenting data in a compelling narrative that drives data-based solutions is required
• Intermediate to advance Excel Skills.

Education

Degree or equivalent experience

Physical Requirements

• General Office Demands
• 30% travel
• Hybrid | home and McK office

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

Join us at McKesson!

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$84,500 - $140,800

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

Join us at McKesson!