Project Specialist, Ard Jobs

Company Description

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team members across 70 locations.

This position will supervise various ARD projects, in terms of data quality, interpretation and reporting, to ensure client expectations are met with respect to schedule and quality. The role encompasses a large percentage of time in client interaction; in terms of reporting data along with planning and designing scopes of work for Acid Rock Drainage characterization studies. In addition to the technical side of data reporting and overall customer service, this role also includes the expectation that some sales activity will be involved in terms of letting new potential clients to SGS know of ARD services along with other SGS Minerals services. This position will activity support SGS HSE procedures/policies and Code of Integrity, by coordinating production activities in a safe and environmentally sound manner.

• Extended hours may be required as well as travel to other SGS and client locations.
• Verify reports, certificates and invoices to send to the customers
• Data entry, analysis and reporting of static and kinetic testing and other ARD-related test work.
• Develop and maintain good relationships with clients and vendors.
• May be assigned to coordinate special or ad hoc projects.
• Provide technical support to ARD test programs.
• Plan and initiate procedures and systems to ensure continuous improvement of equipment and processes.
• Monitor and maintain laboratory QC standards. Responsible for the review of the data produced by the ARD Technicians/Technologists to ensure quality standards are met.
• Ensure timely and accurate communication with clients by regular updates to help them meet their contractual needs and to advise them on SGS’ capabilities and limitations
• Work in partnership with other Supervisors, Project Managers, and Technologists to ensure customer satisfaction and that client deadlines are met.
• Supervise staff to ensure Quality Control (QC) standards are met for data review.
• Acts with professionalism at all times when representing the business to clients, peers and employees. Pursue opportunities to expand the company profile and clients relationship.
• ARD business development - represent the ARD business to clients, develop business opportunities, prepare scopes of work, issue proposals and coordinate project acceptance and opening.
• Work closely with the ARD Manager, ARD Supervisor, Technologists and Technicians to develop new laboratory methods in response to client needs.
• Maintain a focus on health and safety.

Qualifications

• Travel to other SGS locations or client locations may be required from time to time. Must have a valid passport for possible out of country travel. Travel up to 30% of the time to conferences, sales meetings, clients’ sites/offices, etc.
• Must use skilled judgement in identifying sales opportunities, closing business and resolving customer related issues.
• Good communication skills; by phone, email etc.
• Extended hours and shift work may be required from time to time.
• Excellent customer service, client support, and business service consulting skills.
• A minimum of 1 - 2 years of experience in a laboratory setting is required.
• A post-secondary education (three-year diploma) in a Science related program (Environmental Science, Chemistry or Geology,) is required.
• Proven time management skills and strong attention to detail.
• Ability to work well with others or independently.
• Ability to operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
• Must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
• Strong leadership skills or demonstrate the potential of.
• Ability to work effectively and under pressure in a fast-paced environment to balance conflicting demands of high volume versus quality of results. Multi-tasking is a must.
• Must be creative, innovative and client focused.
• A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel.
• Display an interest in customer service and client interaction
• Good knowledge and demonstrated application of best practices in laboratory and personnel management.
• Able to be flexible and adaptable to changing demand and the ability to problem-solve.
• Must ensure full compliance with the company’s Health and Safety, Code of Integrity, and Professional Conduct policies.
• Demonstrates excellent verbal and written communication skills including grammar and composition
• Proven time management skills and a superior attention to detail. Must be accountable, self-motivated; provide team leadership and motivation towards a common goal.
• Previous experience providing client services is an asset.

Additional Information

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

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