Program/Service Specialist (Nw) (Northern Health)

Position Summary

If you are looking for friendly, supportive staff, work life balance and affordable living this may be just the opportunity that will take your career to a new level.

The Program/Service Specialist is responsible for researching, developing, implementing and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments. The Program/Service Specialist provides oversight and facilitates quality improvement changes in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians and staff. The Program/Service Specialist serves as the liaison and change agent for clinical care areas, departments and units. They continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes and use of electronic medical records (EMR) and other clinical IT tools. They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical educators and end-users, and travel to NH facilities. As a Data Steward, "sees the big picture" and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage. In collaboration with site/departmental leadership, the Program/Service Specialist is responsible to lead the coordination, implementation, and completion of Services projects or initiatives. Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes. Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.

Starting salary will be approximately from $80,935 to $101,168 and will be based on education, training, experience, and salaries of similar positions.

Mills Memorial Hospital is a 52 acute care bed hospital and provides the only inpatient psychiatric unit in the northwest. They offer emergency services, and has a diagnostic and specialist center which includes CT scan and nuclear medicine. Visiting specialists come for obstetrics/gynecology, psychiatry, general surgery, urology, ophthalmology, otolaryngology, anaesthetics, radiology, nuclear medicine, pathology, otorhinolaryngology (ENT), podiatry, pediatrics and internal medicine. Community cancer and chronic disease management clinics are available.

Terrace has a population 12,700 (2021) residents. The community of Terrace is northern living at its best. Snow-capped mountains, pristine glacier-fed rivers, lakes and streams all add to the beauty of this community. Check out Terrace where there is always something new to experience.

What Northern Health has to offer you!

• Financial Support for Moving Expenses is available for eligible positions
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.
• Four weeks vacation with one year of continuous service
• Comprehensive benefit packages including MSP, extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Employee referral program

Qualfications

• Relevant professional development process improvement, change management, information technology/information management, project management, group facilitation, coaching.
• Five (5) to seven (7) years in front-line clinical care and related experience working in clinical operations EMR use.
• Bachelor's degree in a health care discipline.
• Or an equivalent combination of education, training, and experience.

Skills And Abilities

• Strong documentation skills and demonstrated ability to develop detailed clinical or technical documentation, training aides and how-to documents, and track work activities or issues documentation.
• Ability and willingness to travel.
• Intermediate computer skills and ability to work comfortably with spreadsheets, presentations, diagramming and word processing software (e.g. Microsoft Excel, PowerPoint, Visio and Word).
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Ability to apply change management and transformation techniques and practices.
• Ability to work independently and as part of a team.
• Demonstrated strategic thinking and analytical skills.
• Ability to take a "can-do" approach to resolving issues and working with multiple stakeholders
• Ability to foster innovation throughout complex evolutionary change.
• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities.
• Superior small and large group facilitation skills and individual coaching skills.
• Excellent interpersonal and communication skills; ability to foster collaborative partnerships using a team approach.
• Physical ability to perform the duties of the position.
• Proven ability to manage diverse groups and individuals, working in stressful clinical situations, through change initiatives and resolve issues arising throughout the process.
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.

Who We Are

Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.

Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.

There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.

Value