Care Process Coach (Northern Health)

Position Summary

Are you someone who has a real passion for helping others? Are looking to highlight your knowledge, skills, and abilities in a new and dynamic environment? We currently have an exciting opportunity for you to bring your excellent work ethic to our Primary Health Care department.

The Care Process Coach provides direct day-to-day mentoring, coaching, change management and systems support to assigned primary care teams in Northern Health. The Coach is responsible for directly guiding the primary care team through the development, implementation and continuous improvement of local interprofessional processes, protocols, and systems that apply Northern Health's strategic objectives to the specific primary care objectives of the local patient population. Using established quality improvement methodologies including LEAN and other principles, strategies, and tools, the incumbent uses best-practice coaching strategies to ensure effective on-the-job application of established quality improvement strategies.

The Coach will support quality improvement initiatives by working directly with members of the primary care team to assess current work processes and practices, apply established design, implement preferred practices in the local context, and evaluate outcomes. The Coach works with teams to enhance care delivery, increase patient safety, improve patient and staff experience, and contribute to effective and sustainable primary health care delivery at the local level. The role promotes evidence-based systems and tools in alignment with Northern Health strategic and operational plans. The Coach engages Managers, Leaders, and front-line staff to increase capacity for promoting a culture of continuous quality improvement in providing front line primary care.

Starting salary will be approximately from $86,398 to $107,997 and will be based on education, training, experience, and salaries of similar positions

Prince George has a population of 89,490 (2021) local residents and is a service centre for approximately 320,000. Prince George has all the amenities of a larger city mixed with the charm and friendliness of a smaller town. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!

• Employee referral program
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions

Qualfications

• Subject matter expert in proven quality improvement methodologies including LEAN.
• Or an equivalent combination of education, training and experience.
• Five (5) to seven (7) years recent, related experience in quality/process improvement and education, preferably in a healthcare setting.
• Baccalaureate Degree in Commerce, Business Administration, Public Administration, Health Administration, Education or a related field, with a focus on the public sector environment.

Skills And Abilities

• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging specific community objectives and regional strategic objectives.
• Ability to work independently and as part of a team.
• Demonstrated strategic thinking and analytical skills.
• Proven ability to manage diverse groups and individuals through change initiatives and be able to resolve issues that arise throughout the process.
• Courage and ability to foster collaborative partnerships using a team approach.
• Ability to foster innovation within a complex multi-stakeholder organization.
• Knowledge of quality improvement principles, theory, and practice.
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
• High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Valid Class 5 BC Driver's License.
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• Superior small and large group facilitation skills and individual coaching skills.
• Comprehensive knowledge of LEAN and ability to apply LEAN thinking in healthcare settings.
• Excellent interpersonal and communication skills.

Who We Are

Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000.

Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.

There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.

Value