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Company | illumin (AcuityAds Inc.) |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Advertising Services |
Expires | 2023-05-25 |
Posted at | 1 year ago |
illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin™, offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, illumin™ brings unique programmatic capabilities to close the gap between advertising planning and execution. illumin is headquartered in Toronto with offices throughout Canada, the U.S., Europe, and Latin America. For more information, visit illumin.com and check out our Life @ illumin video here!
- Having Customer-first attitude to have a transparent and timely communication and keeping the customers informed about the progress of enquiry / issue resolution
- Driving open tickets to closure by adhering to Production Support Service Level Agreement (SLA) timelines
- Identifying and implementing improvement & automation opportunities proactively and drive product success
- Collaborating with fellow Support, UI, Back-End, Data, DevOps, QA, and Product teams to resolve product issues and defects
- Be available on call (on rotation) in a support role, when required
- Responding to system generated alerts related to any failures on application platform
- Taking ownership and accurately responding to support tickets which includes in-depth technical investigation, report requests and other system administration tasks
- Supporting our flagship product called Illumin along with other systems, to provide technical expertise and support
- Documenting standards, processes and procedures related to best practices and issues resolution
- Excellent time management, organizational and planning skills
- Bachelor’s degree or diploma in Computer Science, Software Engineering, or a related field
- Strong collaboration and team-building skills
- Excellent verbal and written communication skills working in a professional environment
- Strong analytical / critical thinking with the ability to multitask and manage priorities
- 3+ years of experience in a production support role along with strong experience in any flavour of SQL; ability to write DB statements on fly
- 1+ year of experience working on Software-as-a-Service (SaaS) customer service
- Experience with Confluence, JIRA Service Desk or other support desk applications
- Familiar with Kibana, Kafka, Big Data/Hadoop, Jupyter notebook, Python, Spark, Kubernetes / Containerization
- Experience working in Digital Advertising technology
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