Pool Host / June Start

Division: Food & Beverage
Department: Pool and Recreation
Job Title: Pool Host
Reports To: Pool Manager
Be ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest’s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and a top rated Restaurant and Bar, Braidwood & Sidecut that is ranked in the top ten Best Restaurant Bars for the Americas by Tales of the Cocktail Spirited Awards
Responsibilities

• Answer telephones according to Four Seasons' standards and take reservations or provide information regarding the restaurant or any other hotel service
• Handle lost and found items
• Seat reservations promptly at a lounge pre-set for the number in the party
• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
• Inspect the cleanliness of each section of the pool and make necessary improvements as well as check each lounge prior to opening to ensure its proper set
• Assign seating taking into account service standards
• Address guests by name whenever possible
• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
• Open the pool for business at the prescribed time each shift
• Perform other tasks or projects as assigned by hotel management and staff
• Anticipate the needs of guests while scanning the pool constantly
• Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the pool deck
• Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity
• Respond properly in any hotel emergency or safety situation
• Maintain a station chart and cover count for the restaurant
• Inspect every menu and list to ensure their condition and appearance
• Handle guests without reservations or those waiting for others to join them
• Address a guest dissatisfaction immediately and inform the manager of the action taken
• Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service

Preferred Qualifications And Skills

• Fluent English (written, spoken and reading)
• Strong commitment to service
• 6 months to 1 year previous food and beverage experience
• Experience in an administration role preferred OR strong knowledge of computer systems

Learn more about what it is like to work at Four Seasons – Visit us at:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://www.twitter.com/FourSeasonsJobs
We look forward to receiving your application!