Spa Receptionist (Host) Jobs

About Circle Wellness

Circle Wellness creates unparalleled wellness experiences that inspire guests to unplug from the outside world and better connect with themselves. We encourage our team and guests to discover new ways to live healthier lives and enable them to make positive changes for themselves and their own communities. We strive to facilitate the most transformative therapeutic experiences in the world.

About the Host

You share our passion for health and wellness. The idea of helping guests to disconnect and build a deeper connection with themselves excites you. You are adaptable, self-directed, and resourceful. You are a team player and willing to go above and beyond to deliver amazing guest experiences. You are great with people and can easily make them feel that they are in a comfortable and safe environment. You have a keen eye for detail and cleanliness. Lastly, you are ready to inspire and to join a team that is creating transformative wellness experiences!

Responsibilities

• Handle guests’ questions and concerns professionally and courteously
• Manage your schedule, show up on time, and coordinate with other hosts to find a replacement if you ever can’t make a shift
• Collect liability waivers from all guests
• Communicate any maintenance issues to the manager on duty
• Prepare any special requests or retail purchases for guests prior to arrival
• Support the cleaners with cleaning duties as needed, such as washing dishes, folding laundry, staging, cleaning and sanitizing the Circuits prior to sessions
• Welcome guests and facilitate digital orientations prior to each session
• Support manager on duty with the various additional tasks
• Coordinate special requests on the guest scheduling platform
• Review the guest bookings as required
• Communicate any suggestions or guest feedback to the manager on duty
• Promote retail items and collect payment for items purchased

Qualifications

• Understanding of customer service and desire to provide excellent guest experience
• Must live in Vancouver and be available including outside of standard hours
• Extremely accountable, available at off hours, and dedicated to ensuring the team and guests are always well taken care of
• Strong interest in wellness industry products, services, and best practices
• Excellent communication and problem-solving skills
• Minimum of 2 years of hospitality experience
• Excellent attention to detail to ensure effective and efficient spa operations

Additional Details

• Location: 1297 Johnson St, Vancouver, BC
• Start Date: August 15, 2023
• Compensation: $22/hr
• Position: Full-time or Part-time
• Reports to: General Manager