Receptionist (2023-4026) Jobs

PHILOSOPHY

Simply put, the purpose of The Village Langley, and all those who work here, is to enable the well-being of those we serve.

The Village aspires to be much more than a community that supports and cares for people living with a dementia diagnosis. We strive to be a place where, through the dedicated service of our team members, each Resident has an enriched living experience and lives their own best life, each-and-every day.

The role of a Village team member is to facilitate an enriched living experience for each Villager by fostering and nurturing relationships; enabling Villagers to control and manage their day; enabling feelings of safety, security & connectedness to people and things that matter to each person; establishing trusting relationships with families; enabling learning of new things, and; making meaningful contributions within The Village and surrounding communities. Our success is largely determined by the amount of joy, love and laughter experienced by each of those we serve – Villagers, staff, volunteers and local community.

ACCOUNTABILITY / OBJECTIVE

Responsible for the demonstration of outstanding customer service skills with residents, potential clients, families, staff and all persons visiting the Residence.

Responsible for processing financial transactions; maintaining adequate records, and performs word processing tasks as directed by the Office Manager. Ensures effective team communication within the residence, in a confidential manner.

Ensures Village standards are achieved through knowledge and application of policies and procedures.

Participates in Continuous Quality Improvement program.

Key Responsibilities

• Responsible with all staff members to actively take part in the monitoring of all Villagers on a regular and on-going basis to ensure their safety and well-being
• Provides information about living at The Village to current and prospective Villagers
• May assist in the replacement of Village staff in accordance with established protocols
• Performs other related tasks as delegated by the Office Manager or General Manager
• Accepts payment for all resident services, including monthly rent, guest & staff meals, and ensures that appropriate cash handling and accounting protocols are followed
• Recognizes safety hazards and assists in maintaining a safe, neat, clean environment for Villagers and staff
• Ensures the security of The Village by monitoring incoming and outgoing Villagers, guests, and others
• Accepts and signs for deliveries and ensures accurate paperwork flow
• Communicates effectively with team members regarding tasks or services to be expedited by Village teams
• Provides administrative back-up support to all Village teams
• Greets Villagers, families and guests, in person or by telephone, to the Village
• Maintains a daily census
• Maintains accurate Resident and business files, as appropriate
• Performs a lead role, as defined, in performing Emergency services protocols
• Shares responsibility, through in-service and education, in Village safety standards
• Responds to resident service requests and refers to appropriate team members for action
• Creates and executes the typing of notices or newsletters
• Processes in-coming and outgoing mail, including supporting The Village Post Office
• Performs duties of a clerical or word processing function
• Participates in The Village’s ongoing Fire Prevention, Continuous Quality Improvement, Occupational Health and Safety, and Infection Control programs as required
• Processes all telephone calls and ensures that messages are distributed promptly and appropriately

Background / Qualifications

• Previous experience in cash handling, telephone answering and performing a reception function
• Successful completion of the course Cracking the Dementia Code preferred
• Previous experience in the hospitality or senior living industries is preferred
• Proven computer literacy in Windows / Word / Excel with ability to use database programs, and emergency response systems
• Demonstrated ability in problem solving, listening skills, and working in a fast-paced environment
• Demonstrated success in customer service, with formal training in a customer service program, preferred
• Ability to use initiative and be flexible
• An outgoing, positive person with experience serving older adults
• Ability to work evenings and/or weekends
• Successful completion of high school

**The Village Langley is a pet friendly Community**

** Two doses of an approved COVID-19 Vaccincation is required**