Future Opening: Assistant Manager

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

Characteristics that will make you a perfect match for our Assistant Manager:

You

• Quickly apply information you learned during the online and hands on training.
• Exhibit a positive and upbeat attitude.
• Can comfortably manage through conflict.
• Are comfortable guiding and supporting team members to complete tasks.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Are a team player who prides yourself on being punctual, reliable and dependable.
• Enjoy coaching and leading others to success.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
• Act with integrity and show respect to everyone around you; act as a role model.

About The Assistant Manager Role

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience! You will be heavily involved with team members onboarding and training. As the Assistant Manager, you will be leading the team through task completion and drive the success of club priorities and KPI goals. You will focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so.

These Responsibilities Include

• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Lead team members to complete assigned tasks in a safe and efficient manner.
• Support the Club Manager with hiring and onboarding new team members.
• Track KPI to identify areas of strengths and opportunities; game plan with club manager.
• Ordering club supplies and retail product.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage inventory system for cleaning supplies.
• Assess and assist in emergency situations.

Daily Responsibilities For The Assistant Manager Also Include

• Resolve member concerns and escalate to a Manager as needed.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Resolve member concerns and escalate to a Manager as needed.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Perform prospective member calls and tours; assessing their membership needs.
• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Execute retail transactions with accuracy and drive sales goals.

About Your Qualifications

• 6-12 months of experience in a customer service environment is preferred
• Ability to pass a background check
• Must be 18 years of age or older
• Basic computer proficiency
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)

Physical Demands Of The Assistant Manager

• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Moving self in different positions, including bending and twisting, to accomplish tasks.
• Continual standing and moving throughout the club to accomplish tasks during shift.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.

More reasons to join Planet Fitness!

• Medical Insurance
• Free Black Card Membership
• Vacation Pay
• Engaging team-building competitions and social events
• Employee perks and discounts
• 401(K)

Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Compensation: $13.00 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: