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Company | WoodGreen Community Services |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-25 |
Posted at | 11 months ago |
Employment Type:
- Carry out appropriate First Aid responses, when necessary.
- Re-direct any visitors and responds to issues appropriately.
- Complete a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
- Perform lock up and alarm duties in accordance to established procedures.
- Ensure the safety of the building and its occupants after regular business hours.
- Implement crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
- Provide after-hours supportive counselling to residents when required.
- Monitor activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
- Provide reception services to staff, and residents living at St. Hilda's Tower.
- Respond to the 24-hour resident personal alarm system according to appropriate procedures.
- Understand risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).
- Complete hourly rounds on the participant floors.
- Work effectively with other team members, including on site Personal Support Workers, to address resident and building issues.
- Understand how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
- 3+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.
- Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).
- 2 Year diploma in social services or certification in security.
- Demonstrated use of good judgment.
- Demonstrated ability to work independently within established agency policies and procedures.
- Experienced team player.
- Knowledge of mental health act.
- Demonstrated ability in written, oral, and interpersonal communication skills.
- Demonstrated competency with using computers, databases, and web-based applications.
- Knowledge of community resources and various systems in Toronto.
- Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
- Demonstrated ability in conflict resolution and crisis intervention skills.
- Knowledge of geriatric and aging issues.
- Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
- Knowledge of harm reduction approach.
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