Order Fulfillment Processing Lead

Opportuni ty

We are pleased to announce that we have two positions available for a permanent, full-time Order Fulfillment Processing Lead at our Kamloops, B.C location!

Open Positions: 2

Shifts: Tuesday – Saturday 7:00am – 3:30 pm

Monday – Friday 7:00am to 3:30pm

(*note: Training shifts will occur Monday - Friday, 7 AM -- 3:30 PM)

A Day in the Life

The Order Fulfillment Lead provides direct support to the Operations Supervisor and oversees the functions of the team members. The Lead supports the supervisor to drive solutions to support growth goals, processes and quality improvements. With a focus on results, will support and drive progress ensuring timely processing of orders and commitments by the Operations team, while collaborating closely with the supervisor and all functional areas of the organization to drive process improvement and innovation within NRI.

All About You

The Perfect Fit:

• Holds team members accountable.
• Conducts pre-shift meetings.
• Flexibility to run some overtime shifts.
• Communicate, communicate, and communicate.
• Creates a positive yet productive work environment.
• Proficient technical capabilities, inclusive of tier one WMS experience (Aspire).
• Creates a safe work environment.
• Coaching and mentoring team members around you.

The Must Haves :

• 1 - 3 years of warehouse and Aspire experience.
• 1 – 3 years of leadership experience.
• Can give and receive feedback in an open and kind manner.
• Has the ability to be flexible and adapt to changing priorities.
• Is motivated to learn and succeed.
• Knows the NRI values and is able to make decisions with them.
• Good with Microsoft Office Applications (SharePoint, Excel, Word, Outlook, etc.).

Things You Will be Doing

• Ensures that condensing is completed to ensure utilization of space, while balancing labor requirements.
• Communicates with the CSC team regarding any escalations, anomalies or orders that require specific focus.
• Logs attendance and reports any issues to the Production Supervisor.
• Opens and closes buildings and shifts as needed.
• Ensures orders are picked and packed as per Client and Customer specifications and are within goals of service requirements.
• In collaboration with the Supervisor, plans and handles fulfillment labor requirements.
• Conducts and/or participates in pre-shift meetings.
• Order Processing
• Ensures there is training, cross-training, and development of team members.
• Ensures safe operations of the business specific to their area of accountability, while being vocal about safety concerns in other areas.
• Approves Shift Manager and timesheets in Production Supervisor’s absence.
• Communicates memos, process changes and reminders
• Leadership
• Handles minor employee performance issues as required.
• Performs other duties as requested.
• In collaboration with the Supervisor, communicates expectations to team members and monitors the daily performance of their area.
• Works with Supervisor and the Inventory Management team regarding MIA’s and LF to bring to a timely resolution.
• Leads the warehouse team in the absence of an Operations Supervisor.
• Focuses on process improvement that will drive efficiency, quality, safety, and reduction of waste.
• Completes shift plans and reports as needed.
• Assists the Operations Supervisor in running warehouse shifts.

Perks

• RRSP match
• Staff benefits plan – choose the benefits that are right for you!
• Staff purchase program – wear the brands you love!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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