Operations Manager, Northern America

ABOUT THE ROLE

Are you a technology enthusiast with a strong background in supply chain and/or operations looking to make your next move?

We are FRAMOS, an international product-driven technology company of more than 180 amazing people from all over the world. We are looking for an Operations Manager to join our team in Ottawa to achieve our strategic goals and grow our organization further.

Reporting directly to the Director, Supply Chain & Production based in Europe, you will be the main driver of the local Supply Chain transformation in our North America growth region in alignment with the global end-to-end Supply Chain Strategy by pro-actively driving and communicating continuous improvement, automation and digitalization initiatives.

Your responsibilities:

• You will develop and maintain policies, processes, and internal controls for Operations
• You will act as the purchasing agent and oversee the customs compliance for NA
• You will manage team performance and engagement, including weekly coaching sessions, performance reviews, and team meetings
• You will ensure supplier relationships are satisfactorily maintained
• You will ensure timely processing of customer returns and complaints
• You will act as a customer escalation point, coordinating supply chain and operations in the Northern American region (purchasing, orders and warehouse & logistics)
• You will define and implement the inventory strategy, including security stocking and strategic purchasing
• You will provide training and guidance to the team and investigate anomalies as required
• You will prepare and analyze accurate and thorough inventory related reports for management
• You will maintain a partnership with the global Sales and Operations teams to ensure smooth procurement processes for customers

The role is based on-site in our office in Ottawa.

YOUR PROFILE

As our Operations Manager, you live and breathe our company core values in all of your activities and drive them through your team. Besides being an excellent communicator and agile mind,

• You are a strong team player and have communication, presentation, and organizational skills
• You have experience solving complex problems, and exercising good judgement in decision-making
• You are data-driven by nature, have strong attention to detail, and are obsessed with process improvement
• You have over 5 years’ related experience; electronics industry or vision industry experience is an asset
• You have strong project management skills
• You have customer service centre or purchasing experience
• You have the ability to simplify difficult problems into actionable and solvable tasks
• You are familiar with digitalization/automation and continuous improvement process

ABOUT US

FRAMOS® is an imaging expert, trusted advisor, and vision solutions provider. Since 1981 FRAMOS implements the best current and emerging imaging technologies for specific customer requirements and applications. FRAMOS meets these requirements with advanced and proven imaging components from a global network of renowned partners, and proprietary IP.

More than 180 FRAMOS employees world-wide are passionate about the unlimited potential of imaging and help customers achieve the optimum results from every possible scenario. FRAMOS drives and ensures the entire product development journey. This journey starts with the careful selection of imaging components, like image sensors, lenses, through various 3D technologies, to custom development tailored to individual needs and time frames. FRAMOS listens and understands customer challenges. With innovative solutions FRAMOS ensures successful project outcomes and develops long-term customer relations.

OUR CORE VALUES:

PASSION

• We go the extra mile.
• We strive to be the best at everything we do.
• We want to learn something new every day.
• We listen, reflect and understand.

INNOVATION

• We are comfortable proposing unconventional solutions.
• We develop ourselves personally and professionally.
• We constantly improve.

TEAM SPIRIT

• We take care of each other.
• We give and accept help.
• We give feedback only on behaviour not on people.

FAIL FORWARD

• We try, fail, learn and apply.

CUSTOMER 1ST

• We are passionate about putting our customers at the center of everything we do.
• We value internal customers just as much as external ones.