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Assistant Manager, Whitby North
Company | Mark's |
Address | Whitby, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-10-22 |
Posted at | 8 months ago |
Position Objective
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels
- Support the customer experience through timely processing and movement of inventory to the salesfloor
- Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
- Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
- Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
- Lead store inventory movement teams and support accuracy
- Assumes responsibility for operations of the store
- Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
- Deliver performance metrics, process improvement and Lean techniques (how, when, who)
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Assumes responsibility for all operations of the store in the absence of the Store Manager
- Implement, communicate and ensure compliance with all operating procedures, processes and policies
- Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support
- Facilitate and lead team meetings as necessary.
- Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
- Follows up with team to complete required training within timeframes
- Create and communicate execution of Daily Game Plan for operations activities and store
- Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
- Maintaining a positive work environment for staff.
- Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
- Promotes and maintains a positive and motivating work environment.
- Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.
- 3-5 years retail experience required
- Exceptional communication skills
- Excellent organizational skills
- Fundamental computer skills an asset
- High energy, enthusiasm and a drive to succeed
- Proven ability to build and manage a daily plan for the department and store
- Superior training and mentoring skills
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Net Promoter Score Targets
- Shrink at or below target
- Payroll managed to plan
- Expenses managed to plan
- Delivers on Triangle loyalty program targets
- Achieves sales goals and store order fulfillment metrics
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