Operations Manager Jobs

Executive Aviation is excited to announce that we are looking for an Operations Manager to join our team at the Sandspit Airport (YZP)! Do you enjoy people management and helping promote team member growth? Do you thrive in a fast-paced, goal-oriented environment? Do you consider yourself to be safety conscious? Do you enjoy working with deadlines, and do you meet them with ease? If you have answered yes to any of these questions, we want to talk to you!

The Operations Manager will act as the accountable leader for all daily operational activities both above and below the wing. Reporting to the Regional Manager, the Ops Manager will have a strong focus on safety and security. Performance will be measured by operational KPI’s, efficient facility utilization, customer and guest satisfaction and front-line engagement. The Operations Manager is responsible for implementing processes and procedures for effective guest and aircraft handling and performance during regular and irregular operations. They will be responsible for identifying areas for process improvements between Customer Service and Ground Operations departments.

Responsibilities:

• Forecast, monitor and review key performance indicators
• Work with Trainers by supporting effective on-boarding and ongoing development of our frontline employees
• Represent Executive Aviation and provide leadership to the airport community through active participation in airport committees relating to operations safety and management
• Assist check-in teams through queue management and passenger de-escalation mitigation
• Responsible for maintaining all performance related safety, security and operational KPI’s
• Manage local relationships with airport authorities, regulatory agencies and corporate resources related to day-of operational activity
• Identify areas for process improvements and work with local leadership to implement solutions
• Responsible for implementing processes and providing pro-active plans to ensure team compliance to Executive Aviation, Airline, Airport and Transport Canada standards
• Accountable for implementation of all above and below the wing processes and changes including the maintenance of contingency plans for regular and degraded modes of operations
• Manage changing priorities (IROPS), and effectively oversee the management of emerging operational issues. Communicate with, and mobilize the team for response following the approved IROP plan
• Responsible to make recommendations on manpower levels recognizing seasonality, load factors, flight schedule, weather, etc. balancing the need of the operations with corporate priorities such as cost containment and guest experience
• Maintain excellent employee relations in line with Executive Aviation HR Department objectives
• Day-of team engagement; overseeing the planning and execution of operations.
• Execute the base Emergency Response program and emergency procedures including evacuation plans and incident preparedness
• Accountable for meeting base performance targets aligned through Executive Aviation or Airline commitment to Safely Perform On-time
• Manage Customer and Partner relationships and ensure compliance in accordance with all local agreements – maintaining regular meetings with equivalent managers
• Identify opportunities within the Airport community & facility that will enhance service and improve operations

Qualifications:

• Possess strong business acumen in order to deliver departmental plans including budget
• Excellent ability to multitask & handle changing priorities
• Minimum of 3 years of Customer Service experience
• A minimum of 3 years airport operations leadership experience is required
• Track record of developing and leading effective teams
• Familiarity in all aspects of airport operations including Customer Service and Ground Operations and airport wide flight management processes
• Proficient in PC based applications, Microsoft Word, Excel and Outlook
• A minimum of 2 years experience in an airport operation with a significant level of internal and external dependencies and relationships is preferred
• Ability to obtain and maintain airport security clearance
• Proven track record leading a team to meet operational and performance targets
• Available on an on call as needed basis to participate in the coordination and management of elevated IROPS and systemic issues

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