Operations Manager, Executive Assistants (Hybrid - Vancouver, Bc)

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Role
Reporting to the Senior Manager, Workplace Administration, the Executive Assistant Operations Manager leads team of Executive Assistants and supports business continuity of Senior Leadership. Operations Manager is responsible for overseeing Executive Assistant team hiring, growth and development. Oversees and supports compatibility of EA to Executive partnership and Executive portfolio pairing strategy that enables business
success and transformation across each Executive function. This person is an experienced people leader, operator, relationship builder and strategist who can independently execute and also prioritizes collaboration. With planning and communication Operations Manager is a key support partner and advisor to Senior Leadership, Executive Assistant development, supporting in success of Executive offices and overall enterprise goals.
Responsibilities

• Builds and maintains relationships with Executives that fall within the team portfolio, creating a positive and consistent experience for new and tenured Executives.
• Tracks and monitors period and quarterly budget for people related expenses (ex. staff rewards, food, etc )
• Manages hiring and portfolio decisions of Executive Assistants within their respective departments.
• Oversees all aspects of performance management including Mid Year and Year End processes.
• Fosters a sense of team through rewards and recognition, team development and team building activities.
• Oversees executive coverage for EA vacations and supports in overall vacation coverage
• Manages day to day leadership of a team of Executive Assistants.
• Collaborates with cross functional partners on pilots and rollouts of new business process and policies that impact team.
• Provides ongoing coaching, training, and feedback to Executive Assistants
• Responsible for setting clear goals for direct reports, monitoring their skills and performance, and providing coaching on an ongoing basis
• Assesses and manages Executive Assistant performance including performance improvement plans, development plans, and formal performance reviews
• Supports ongoing team development through delegation of various tasks and responsibilities

Qualifications

• 2-5 years leadership experience.
• Strong written and verbal communication skills with ability to interact with all levels of the organization
• Experience working with a publicly traded company.
• Excellent business acumen and ability to exercise initiative, tact, sound judgment and prioritization.
• Able to observe and maintain the utmost confidentiality.
• Knowledge of the Executive department an asset
• Advanced-level Microsoft Outlook, Word, Excel and PowerPoint proficiency.

must haves

• Communicate with honesty and kindness and create the space for others to do the same.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Foster connection by putting people first and building trusting relationships.

Additional Notes
Authorization to work in Canada is required for this role.
Compensation And Benefits Package
At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:  

• Extended health and dental benefits, and mental health plans
• Extensive catalog of development course offerings
• Parenthood top-up
• People networks, mentorship programs, and leadership series (to name a few)
• Paid time off
• Generous employee discount
• Savings and retirement plan matching
• Fitness & yoga classes

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.