Messaging Specialist Jobs

Desired Skills and Experience *

- 5-7 years working experience with Exchange 2013/2019 and/or Exchange Online.

- in-depth knowledge of Microsoft Exchange along with messaging services

- 3-4 years of working experience with email security/hygiene products (IronPort and/or ProofPoint)

- Experience in working with Windows troubleshooting and performance tools

- Strong knowledge of networking (TCP/IP, DNS, SMTP) along with various other messaging protocols

- Excellent communication skills, open to working in a complex/changing environment

Day-to-Day *

This position is responsible for the day-to-day operations of the our client's messaging services. Currently the messaging infrastructure consists of Exchange On-prem, Exchange Online, On-Prem IronPort Email Security Appliances, Proofpoint Email Security and a cloud-based email archiving solution. Email services are considered a critical business service and is supported on a 24/7 basis.

* Delivers a highly available and stable messaging services environment

* Participates in assigned projects following effective requirements, design, development and implementation processes

* Analyzes and resolves complex performance problems and outages to software products and systems support, escalating to and working with vendors as required

* Analyzes and successfully resolves problems and outages to software products

* Works with Messaging Engineering to provide operational requirements that result in a highly supportable production delivery of new technologies or production changes

* Provides Day-2 support for all project-related implementations

* Performs pro-active problem management to identify and resolve potential client-impacting issues in the production environment