Advanced Support Engineer - Diamond

Your Team

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been recognized by Forbes as one of the World’s Best Places to Work three years in a row (2020, 2021, 2022), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes’ list of World’s Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture – you belong with us.

Your Impact & Responsibilities

• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Occasional travel to customer sites in the US and Canada is required as needed.
• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

#GLASSDOOR

Your Knowledge & Skills

• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Experience with TCP/IP and common TCP/UDP protocols at the packet level. Network experience with Windows, UNIX and/or LINUX based Operating Systems.
• Experience with Check Point products.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.
• Strong Linux/Unix and Windows Server system-level knowledge.
• Basic programming skills, with the ability to develop simple UNIX shell scripts (Bash or C Shell).
• Experience configuring and troubleshooting VPN technologies.
• 5-8 years of relevant TCP/IP networking and Internet Security technology experience.
• Working knowledge of DNS, DHCP , VRRP/HSRP, VoIP (H.323, SIP, MGCP) and working knowledge of routing protocols such as OSPF & BGP.
• Experience with Core dump/kernel panic analysis.