Medical Office Assistant - Part Time

Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?

SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading provider and have grown with over 300 employees across Canada. We provide innovative, sustainable, and integrated healthcare solutions on a mission to enhance the wellness of Canadians. You will be part of a team dedicated to creating immersive experiences and transforming ideas into successful health care programs that matter.

We offer a truly inspiring and flexible work environment. Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!

About the role:

The Medical Office Administrator (MOA) and Clinic Manager will provide administrative support to the physician (and additional MOA) at the clinic to ensure the smooth and efficient functioning of clinical care. The MOA/Clinic Manager provides a full range of clerical and administrative support functions to the team.

**Our offices are fully electronic and run on QHR ACCURO EMR. Qualified candidates MUST have at least 6 months relevant medical office administrative work experience and QHR ACCURO proficiency with practical experience is required to be considered. A healthcare or medical background is considered an asset.**

What you will be doing:

• Collects fees for items/uninsured services provided by the clinic to clients as required
• Works collaboratively with other staff and employees
• Maintains files, inventory and ordering of office supplies
• Performs clerical duties (e.g. photocopies, faxes, messages, emails, picks up/delivers mail) for team members of the clinic
• Assists with patient communications
• Performs general opening and closing procedures of the Clinic, including minor tidying as needed
• Processes external referrals, schedules and notifies patients accordingly, making adjustments to the schedule as needed
• Maintains facilities clean at all times
• Ensures exam rooms (at all clinic sites) are stocked appropriately
• Assists in the care and maintenance of office equipment
• Maintains the Electronic Medical Record, and updates physician schedules
• Files/scans all faxes and paper copies of lab reports and clinical information such as referral letters and other correspondence in the charts
• Coordinates patient care through the clinic – checking in, and preparing exam rooms for the next patient if needed
• Answers inquiries by phone and in person in a professional manner, which is helpful, respectful and efficient
• Handles clinic email and voice messages
• Operates and ensures maintenance of the patient appointment system
• Ensures and maintains patient confidentiality and professional boundaries with patients (*Patient Privacy course required or can be completed)
• Greets patients and visitors both at the Etobicoke clinic and over the phone
• Any other related duties in the interest of efficient operations of the clinic as assigned by supervisors

About you:

• Ability to work effectively independently as well within a team setting
• Ideal candidate will have Diploma/Certificate in Medical Office Administration
• Must have valid driver’s license and willing to travel across GTA as there may be need for cross coverage
• Excellent customer service skills, interpersonal, conflict management and communication skills -- importance on patience and clear communication.
• Minimum 6 months Medical Office experience and working knowledge of basic medical terminology (background in healthcare field is an asset)
• Must be proficient working with computers and QHR Accuro EMR (*practical Accuro experience is beneficial), with ability to problem solve IT issues
• Must be able to communicate very effectively in written and spoken English
• Exceptional organization, time management and problem solving skills
• High degree of accuracy and strict attention to detail

Hours of work:

• Remaining hours may be completed at home (remote) if home computer available.
• Minimum 18 hours per week (up to 24 hrs)
• Weekend is reasonable for remote hours (with guarantee of consistency).
• MUST BE AVAILABLE ON SITE TUESDAYS for clinic (817 Brown's Line) - Approx. 8-9hr day.
• Ability/willingness to travel to cover our other sites across the GTA

Why you should work with us?

• Paid sick days
• Annual Bonus
• Remote work setting
• Paid vacation, public holidays
• Competitive salary with comprehensive benefits package.
• Opportunities to develop new skills and progress your career
• RRSP matching

If it sounds like you, we want you to apply!

About us:

SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. From the onset, the focus was to provide specialized healthcare solutions for Canadians. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services.

SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at [email protected] for accommodation.