Manager, Administration Services At The Jean Tweed Centre

• Confident
• Organized
• Decisive

Manager, Administration Services at The Jean Tweed Centre

Reporting to the Director of People and Culture, the Manager, Administration Services is an extension of the Leadership Team and is responsible for the day-to-day office operations and administration of The Jean Tweed Centre. The Manager, Administration Services will lead the administrative team with multi-faceted services that provide administrative, operational, and technical support to various departments within the organization.

Acting as a “Hub” for the Centre, the Manager, Administration Services will possess excellent organizational, communication and collaboration capacity, as well as be a strong relationship builder.

Key Responsibilities

Daily Operations, IT/Infrastructure and HR Support

• Oversee the overall day-to-day office operations and administration of the Centre.
• Provide coordination and support across teams to enhance continuity and quality of care.
• Responsible for supporting the core infrastructure of the organization (Supply chain, PPE Equipment training, ordering supplies, etc.).
• Commit to practice job responsibilities with a harm reduction, trauma-informed, women-centred and anti-oppressive perspective.
• Oversee the provision of day-to-day support and troubleshooting of desktop hardware/software issues and the telephone system for the Centre.
• Lead the administrative team, including monitoring reception, data entry, mail distributions and telephone and information technology system duties.
• Work in collaboration, where appropriate, with the Property Managers.
• HR Support functions including, on-boarding, and off-boarding, key distribution and digital access.

Leadership

• Ability to lead through effective change management.
• Supervise, or support employees to supervise student placements and volunteers.
• Possess a leadership approach that is consistent with organizational values.
• Collaborative leadership approach, with the ability to be highly organized and build capacity into the team members.
• The Manager, Administration Services will lead a team of unionized administrative employees.
• Facilitate team building via communication and positive working relationships with staff.

KEY COMPETENCIES
Skills and Competencies

• Excellent at learning, adopting and coaching staff on new technology/software.
• Experienced labour relations in a unionized environment.
• Proficiency in English; additional languages considered an asset.
• Excellent decision-making, problem-solving and conflict/crisis management skills.
• Attention to detail and accuracy.
• Strong computer skills including working knowledge of Microsoft Office Suite.
• High degree of initiative, with proven skills to work independently and part of a dynamic leadership team.
• Excellent collaborator and team player.
• Excellent verbal and written communication.
• Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.
• Ability to communicate and interact at all levels in the organization.
• Ability to assess and solve problems.

Education and Experience

• People management and customer service skills.
• Proficient in PC computer environment, MS Office (Word, Excel, Outlook, etc.).
• Business Administration degree or equivalent.
• Minimum three years of full-time progressive work experience in an operations or business administrative role.
• Experience in the Non-Profit sector.
• Experience in working with databases and a CRM environment.
• Minimum of two years of supervisory experience

Other Requirements

• As a condition of employment you are required to provide updated COVID vaccinations in compliance with Public Health recommendations.
• Valid Ontario Driver’s License (Class G); access to a reliable vehicle with insurance

BEFORE YOU APPLY
Compensation
The compensation range for this role is $65,000 - $75,000 based on experience.
Benefits

• 4% Group RRSP contributions.
• Continuous leadership and professional development
• 4 weeks vacation. Plus 5 days for extra effort/lieu time.
• Comprehensive health benefits.

Workplace Environment

• On-site, in-person at the Jean Tweed Centre located at 215 Evans Ave, Etobicoke, Ontario
• Other locations as required
• Occasional work from home
• Free parking available on site

Checks and Verifications

• Criminal Background Check & References required.
• The successful candidate will be required to provide a satisfactory Police and Vulnerable Sector Check dated within two (2) months from date of hire.

APPLY FOR THIS ROLE
Cause Leadership Inc. is managing this leadership search on behalf of The Jean Tweed Centre.
If you, or someone you know, would like to start a confidential conversation about this opportunity, please email Cause Leadership Inc. at:
[email protected]
Individuals interested in being considered for this opportunity are invited to apply. Please upload your cover letter and resume.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. We welcome all qualified candidates to apply, but Canadians and Permanent Residents will be given priority.
Note: The search will remain open until a successful candidate is selected.
We thank all interested parties but only those selected for an interview will be contacted.