Lenscrafters - Student Optician

Date: Apr 14, 2023

Brand: LensCrafters

Location:

Toronto, ON, CA, M6A 2T9

Requisition ID: 803679

Store #: 000969 LensCrafters

Position:Casual Part-Time

Total Rewards: Benefits/Incentive Information

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Student Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment.

Major Duties And Responsibilities

• Actively studying LensCrafters Quality, Fitting and Adjusting Program
• Sales skills – ability to use and carry a IPAD / tablet
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
• Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Educates the customer on LensCrafters' guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
• Currently enrolled in Opticianry program
• Comfortable with use of technology to engage patients, customers and associates.
• Actively studying LensCrafters Final Inspector Certification
• Ability to support problem solving and troubleshooting
• Will engage patients, customers and fellow associates with use of our technology to support experiences.
• Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx, and price needs. Suggests improvements and recommends solutions to problems. Assist other retail associates with difficult and complex areas of customer product needs and prescriptions.
• Proficient in Order tracker to support customers getting orders RWP. (ready when promised).
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Knowledge of current optical theory and merchandise
• Celebrates the LC Advantages and is a leader in the location that sets the tone for customer service
• Delivers the Diamond Service Principals and Service Vision
• Optical dispensing experience
• Execute our CEE Service Model through Connect, Explore and Exceed
• Is a leader in optical acumen that provides a voice for associates due to their expertise.
• Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
• Shows patience and courtesy with indecisive or hard-to-please customers; tracks down answers to unfamiliar questions or products.
• Strong communicator and listener
• Celebrates the LC Advantages at dispense.
• Assists co-workers who have questions or problems; cooperates readily in group efforts.
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Previous experience in customer service and retail
• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
• Accurately operates the Point of Sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.