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It Technician Iii Jobs
Company | Altasciences |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Research Services |
Expires | 2023-05-15 |
Posted at | 1 year ago |
Your New Company!
- Actively embrace our IT Customer Support goals, guiding principles, and work practices.
- Other related tasks.
- Be able to work on all Canadian sites if needed.
- Help maintain an accurate inventory of IT assets through the conscientious and disciplined use of our IT Asset Management system.
- Actively provide opinions, experience, knowledge, and expertise to others asking for feedback and looking to collaborate.
- Collaborate with other teams and individuals to gain other perspectives and opinions when planning and making decisions.
- Support the development of solutions for common or recurring support issues.
- Display professionalism in oral and written communication that is clear, concise, organized, and understandable for the intended audience.
- Enhance and develop quality customer support methods and communication skills and promote the same throughout the IT Customer Support function through the coaching of junior IT Technicians.
- Work with other IT functions to support the implementation of technology and innovation projects.
- Work with a high level of integrity, specifically with a focus on confidentiality and regulatory compliance with the information and data access that comes with the role.
- Act as a point of contact with the Altasciences IT Operations team for the resolution of complex problems.
- Available for the IT Support phone rotation, during the evenings and weekends and when, normally, the department is closed.
- Resolve incidents and service requests submitted by our internal IT service customers through our Freshservice IT Service Management system.
- CompTIA certifications (A+, Network+, Security+) strongly desired.
- Advanced knowledge in iPhone and Android mobile smartphone technology.
- College degree in relevant field or equivalent work experience preferred.
- Advanced knowledge in desktop, laptop, and tablet PC hardware.
- Strong customer service and people skills.
- Advanced knowledge in the configuration, installation, and troubleshooting of desktop Windows operating systems.
- Advanced knowledge in common Windows desktop software such as Microsoft Office, Antivirus/Antimalware, Webex, Zoom, Teams, and Web browsers (Chrome, Firefox, Edge), etc.
- Fluent in both French and English
- Strong organizational and time-management skills
- Excellent diagnostic and problem-solving skills.
- Ability to learn and apply new technology and procedures quickly.
- Intermediate to Advanced knowledge in VPN technology, fundamental TCP/IP protocols (DHCP, DNS, IP Addressing/Subnets, TCP, UDP, ICMP), Windows Active Directory, RDP, Mobile Device Management, Windows Deployment Services, Remote Monitoring and Management systems, IT Service Management and IT Asset Management systems.
- Paid Sick and Bereavement Leave
- 401(k)/RRSP with Employer Match
- Paid Vacation and Holidays
- Health/Dental/Vision Insurance Plans
- Employee Assistance & Telehealth Programs
- E mployee Referral Bonus Program
- Training & Development Programs
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