Internal Communication Specialist Jobs

Kelly is seeking two Communication & Engagement Specialists to join our team and play a pivotal role in driving communication, stakeholder engagement, and change management efforts. Our client will be part-taking in one of the largest ERP systems changes in North America and needs your help making the process seamless! This project will have a large-scale impact on over 13,000 end users/stakeholders.

This enterprise-wide initiative aims to implement standardized processes, ways of working, and data supported by Oracle Cloud and Maximo ERP systems. As a Communication & Engagement Specialist, you will be responsible for creating and delivering various communication activities to inform and involve internal and external stakeholders, ensuring awareness and understanding of the program.

A great candidate for this role would be passionate about not only written communication but visual communication and comfortable with script writing, video and PowerPoint presentations; someone with a creative eye! You will be essential to helping end users to digest this exciting and new streamlined process! Moving from various ERP system platforms to one specific: Oracle Cloud and Maximo.

Duration: 1 year and 6 months (August 2023 - Feb 2025)

Location: Toronto, Ontario (Open to applicants in Calgary or Edmonton as other offices are there)

Key Responsibilities:

Communications:

• Create multimedia content (audio/video) for business scenarios, including scriptwriting.
• Develop and execute enterprise, stakeholder-specific, and program communication strategies.
• Ensure compliance with enterprise communication processes and brand standards.
• Advise and support senior leaders and teams in planning and delivering effective communications.
• Maintain program ELink content, stakeholder teams channels, and communication templates.
• Maintain accurate program SharePoint sites, content, apps, presentations, and other materials.
• Manage the approval process for the timely delivery of communications.

Engagement:

• Conduct informational gatherings and engage with change agent networks.
• Support culture and behavior strategies to reinforce system and process changes introduced by the Unify Program.
• Develop content, logistics, platforms, and measurements for effective events such as roadshows, showcases, and lunch & learns.
• Collaborate with Change Specialists and business unit change teams to plan and execute campaign strategies.

Change Management:

• Work closely with Change Specialists to drive change and business readiness activities across the enterprise.
• Execute strategies to support the sustainment and reinforcement of system and process changes.

Qualifications:

• Proficiency in creating multimedia content and using tools like Adobe Premiere Pro.
• Excellent written and verbal communication skills with acute attention to detail.
• Demonstrated experience in managing stakeholders and executing change management activities.
• Proven experience in change initiatives, preferably involving system and process changes.
• Advanced knowledge of Microsoft Office suite, particularly SharePoint, Outlook, PowerPoint, and Excel.
• 4-7 years of progressively responsible experience in stakeholder management, change management, and communications.
• Related university degree and/or professional designation (e.g., Business, Organizational Behaviour, Psychology, Marketing, Communications, or Education).
• Strong team player with the ability to collaborate effectively with cross-functional teams.

Nice to Have:

• Knowledge of Adobe Suite and graphic design is desirable.
• Certifications such as PROSCI, PMP, or Adult Education are preferred.
• Experience in design, brand development, and project management is a plus.
• Familiarity with Enbridge business units and central function processes is an asset.

Working Conditions:

• Travel to other locations may be required.
• High visibility and stress levels due to managing competing interests and providing operational oversight.
• Normal office working conditions.

What Kelly Offers:

• Payday every Fri-yay! With 4% Vacation added
• A dedicated advocate by your side to help you throughout the hiring process!