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Intern - Premium Client Services

Company

Ottawa Senators Hockey Club
Address Ottawa, Ontario, Canada
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-05-11
Posted at 1 year ago
Job Description
The Premium Client Service Intern(s) will work intensively with the Premium Sales and Service team assisting in the development of professional relationships and providing customer service to suite owners and premium clients of Senators Sports & Entertainment. This team is responsible for retaining an outstanding level of client service and providing exceptional fan experiences through partnerships and events.
This is a full-time internship placement from September – December 2023
Main Responsibilities
  • Assist in the planning, coordination and implementation of client events.
  • Assist coordinators with maintaining and coordinating key client files, correspondence, contact lists and client database.
  • Participate in the development of a customer care program for suite holders to assist clients in maximizing their ticket usage.
  • Research and make recommendations to improve suites program.
  • Promote a sales and service culture within team that maximizes sales, raving fan initiative, service and retention of suite holders and Premium seat Owners.
  • Assist with VIP experiences on game nights.
  • Assist with other assignments as required.
  • Coordinate the ticket delivery and processing for multiple Premium client accounts.
Requirements
  • Organized and detail oriented
  • Good knowledge of Microsoft programs (i.e. Word, PowerPoint, Excel, Outlook)
  • Strong communications and research skills
  • Bilingualism is an asset
  • Must be enrolled in a Program requiring a placement for credit
  • Flexible work hours required (Ability to work evenings, weekends and game nights as required)
  • Ability to work under pressure
  • Customer service experience
Compensation
  • A stipend of $750/month will be included as part of the internship placement.
Application deadline: May 25th, 2023
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.