Inside Sales Supervisor Jobs

Division: Industrial - Pump

Languages: French and English

Location- Laval, QC

About the Role:

Join our dynamic team in Laval, Quebec, as the Pump Inside Sales Team Supervisor, reporting to the Director of Customer Experience. As a key leader, you will nurture team members' growth, ensure exceptional customer service, manage workloads efficiently, and build strong relationships with suppliers and internal stakeholders. Your role will also involve active participation in day-to-day sales and customer service activities.

Responsibilities:

Leadership/Supervisory Activity (50%):

• Make critical decisions, drive sales strategies, and support sales initiatives
• Coach and lead employees, track and measure company goals, provide guidance, and coordinate training
• Conduct performance appraisals, administer disciplinary measures, and hold regular one-on-one meetings
• Manage inquiries, inter-departmental issues, and review team KPIs
• Assist in hiring and training new team members

Sales & Customer Service Activity (50%):

• Manage CRM, proposal submissions, and order allocation
• Support team members, address logistical questions, and provide guidance
• Prioritize building and maintaining customer relationships
• Prepare quotes, coordinate with suppliers, and assist team members with technical specifications
• Contribute to the overall business plan and provide exceptional customer service

Qualifications:

Required:

• Alignment with John Brooks's core values
• College Diploma in a relevant field
• Fluent in both English and French
• 3-6 years of experience in a related role
• Strong planning, organizational, and time management skills
• Proficient in Microsoft Office Suite
• Detail-oriented, proactive, and creative problem solver
• Excellent interpersonal and communication skills
• Enthusiastic, optimistic, and technically inclined
• Strong leadership and management abilities

Preferred :

• Familiarity with ERP and CRM software systems
• Technical proficiency in industrial products and applications
• Experience in employee training and development programs

Work environment:

• The fast-paced environment in a multifaceted competitive industry
• Exposure to deadlines, demands and priorities, multi-tasking, and interruptions
• Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings

Benefits:

We offer an attractive compensation and benefits package, including the following:

• Extended health and insurance benefits and Company Group RRSP with employer contributions
• Competitive vacation plan
• Competitive remuneration plan including base salary and incentive
• Formalized employee achievement/service awards
• An enthusiastic work environment with great culture, employee-led committees, and an annual health & wellness subsidy, to name a few
• The company provided hardware, including cellphones & laptop
• Car allowance & business mileage expense program

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process at the candidate’s request.