Inside Sales Jobs

NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics –setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.

Inside Sales is responsible for ensuring that all customer quotes and orders (via phone, email, or through a Sales Representative) are entered and processed in a timely manner. Inside Sales is a front-line customer service role and is critical to the sales process cycle.

Duties and Responsibilities:

• Enter Customer Complaint Forms when our service commitment has not been met.
• Any other duties as required.
• Work with the various Warehouse and Logistic Departments to fulfill customers order expectations.
• Be logged in and ready to answer calls as promptly as they come in.
• Maintain dates on Open and Future Orders in accordance with our customers’ requirements.
• Proactively contact customers to close opportunities or maintain our customer service.
• Work within a Sales Group setting including Outside Sales and Project Management to fulfill our customer quotes and order entry requests with sound knowledge of the products we offer.
• Respond and complete emailed tasks in a timely manner.
• Manage difficult/emotional customer situations and adapt as necessary.
• Work with Procurement or Vendors directly to source and secure non-stock products.
• Work with Outside Sales to secure orders and cultivate customer relations.

Requirements and Qualifications:

• Excellent customer service skills.
• Able to complete duties in a timely manner with accuracy.
• Able to understand and relate to Customer urgency and get others to react accordingly.
• Strong product knowledge of Plumbing and Hydronic supplies.
• Highly motivated with a positive work ethic.
• Computer literate in Microsoft Office.
• 2+ years of previous experience in a similar role.
• Able to work well under pressure, multi-task with attention to detail, and communicate effectively in a fast- paced environment.
• Must be team oriented.
• Excellent written and verbal communication skills.

We thank all applicants for their interest in NEXT Supply but only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.