Franchised Assistant Restaurant Manager

Job Number 23066087
Job Category Food and Beverage & Culinary
Location Delta Hotels Kingston Waterfront, 1 Johnson Street, Kingston, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Diamond Hotels Canada Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job Summary
Your primary responsibility is to manage the day to day operations in the Restaurant, Bar/Lounge, Grab & Go, Room Service, and seasonal Patio.
You will ensure a superior guest experience through efficient operations, adherence to brand standards, exceptional customer service, and an inviting and welcoming atmosphere.
Benefits Of Working For The Company

• Hotel discounts all over the world for you and your family/friends
• Growth & development opportunities
• Being part of a company who values diversity and inclusion
• Group insurance benefits for all full-time employees
• Access to discounted Kingston Frontenacs Hockey tickets
• Employee events throughout the year

Duties & Responsibilties

• Demonstrate Delta Brand Standards at all times
• Assist in updating any pricing and items in Micros
• Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book
• Train new employees on restaurant and patio service standards and health & safety standards and manage performance
• Check opening and closing duties for all meal periods completed
• Assist the Restaurant Manager in forecasting and determining when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments
• Walk-through service areas to ensure readiness and ambience is appropriate
• Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.
• The above areas of responsibility are not all inclusive and may be amended from time to time.
• Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis
• Advise Chef/Restaurant Manager of items requiring re-order
• Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
• Create and maintain a collaborative, respectful working environment where staff are respectful, supportive, provided the proper tools/training to do their jobs, and treated fairly
• Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action.
• Monitoring the day’s reservation activity, and working as required with the Restaurant Manager to discuss scheduling options
• Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for follow-up
• Receive any wine or liquor orders on behalf of management if they are unable.
• Maintain a positive, welcoming and inclusive working environment to attract and retain qualified talent
• Record in Shift Notes the daily activities of the patio that shift
• Checking food & beverage quality, plate presentation, and appearance and cleanliness of the restaurant, lounge and patio area

Job Requirements

• Ability to handle high pressure situations with tact and diplomacy
• 2 years previous management experience in the restaurant industry, preferably in a patio setting
• Creative mind and strong attention to detail
• Must be flexible to work days, evenings, and holidays
• Superior employee relations and interpersonal skills
• Excellent organizational and time management skills
• Strong communication skills and proven leadership skills
• Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment
• Ability to work effectively in a multi‐cultural environment with co‐workers, guests, and partners

This company is an equal opportunity employer.
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