Experience & Events Manager Jobs

Toronto - Ontario - Canada
Hi, we’re Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
Job Summary
The Meeting & Events Supervisor oversees employees and daily operations of meeting and events, ensuring a positive experience and high level of service for our clients.
In this role you would oversee and work alongside a team delivering services such as: moving, setting up and striking furniture, décor, removable walls, and event equipment, welcoming guests, providing wayfinding support for attendees, preparing, refreshing and clearing food and beverage stations.
The Meeting & Events Supervisor also monitors and controls budgets for client events, event invoicing and other financial information. This individual works with the meeting and events team to guarantee world-class experiences for Host clients and other important stakeholders.
Duties & Responsibilities
Supervises team assigned to meeting, events & conference services including establishing work schedules, assigning tasks, cross-training staff and evaluating and developing performance.
Regularly performs direct service delivery activities including room set up and strike, food and beverage service, audio visual, etc.
Oversees operations of events from start to finish according to requirements. Identifies enhancements for event success. Prepares event costing and ensures adherence to client requests.
Leads staff who are responsible for pre-event planning, greet event hosts upon arrival, introduce service delivery teams to client, answer questions, ensure understanding of details of event between host and service delivery team and post-event reporting and reconciliation. May lead promotional activities for events.
Determine and prioritize staff workload and be prepared to make proactive decisions to meet daily business demands. Allocate resources to maximize efficiencies and meet client needs.
Participates and/or leads planning calls and represents the site. Ensures event operations and related aspects are compliant with building/facility/property safety, security, and other requirements.
Acts as the primary on-site event operations leader. Ensures seamless event delivery by the Meeting & Events operations team. Ensures smooth event operations and troubleshoots as needed.
Checks in with the team and client on the day of the event to ensure thorough communication; responsible for onsite logistics including managing vendors ensuring a certificate of insurance is on file, load in and set-up is on time and in adherence to building/site policies, and is a point of escalation should an issue arise.
Collaborates with Meeting & Events Planner who will manage each event as a project from planning through execution.
Support Meeting and Events Planners to coordinate with partners as well as with outside vendors and event professionals to manage to client expectations on time and with high quality.
Generate reports to measure productivity and perform analysis. Assist with ad hoc reporting requests.
Debrief on post-event reporting and reconciliation and suggest recommendations for continuous improvement and cost / process efficiencies.
Performs other duties as assigned.
Qualifications
Bachelor's Degree in Business, Marketing, Public Relations, Communications or related discipline from a 4-year college or university, and a minimum of 2+ years of relevant experience and/or training; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).
Experience In Corporate Or Conference Center Management Preferred.
Minimum of 4 years of meeting and event planning required.
Previous Experience Leading Others Preferred.
Certified Meeting Professional (CMP) preferred.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work in multiple software platforms and learn and retain technical software applications quickly.
Good organizational skills. Must work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences. Strong problem-solving skills. Highly adaptable and flexible.
Ability to work flexible work schedules based on business need.
Ability to lead and motivate others and to perform associated paperwork.
Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.
SAFETY
This Includes But Is Not Limited To
Responsible for personal safety and the safety of those who are affected by your work.

• Complete at a satisfactory level all required and assigned HSE training.
• Report any condition which you feel could result in an accident or injury and / or stop work if required.
• Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
• Follow all activity policies and procedures, including all HSE related requirements at all times.

As a Supervisor / Manager
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:

• Communicate any / all potential workplace hazards and workplace procedures.
• Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
• Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
• Support stop work authority when it is exercised in good faith.

Service line: GWS Segment