Edmonton Fire Rescue Emergency Communications Specialist

No two days are ever the same!

ECS Recruitment 2023 - https://youtu.be/5LVCM19zuns

Edmonton Fire Rescue Services (EFRS) requires Emergency Communications Specialists (ECS) to be the crucial communications link between Edmonton Fire Rescue Operations and the citizens of Edmonton. You will take numerous critical calls from the public each shift and ensure each is treated with the same urgency, professionalism and respect. You will work on a dynamic team of highly skilled communicators and will demonstrate ongoing dedication to learning from the challenges faced in each call. We are looking for adaptable, trustworthy individuals with strong multi-tasking and attentive listening skills. EFRS Emergency Communications Specialists work in a high-paced environment. They deal with potentially emotionally charged calls that may be traumatic, violent and disturbing; emotional and psychological resiliency is a must. The successful candidate must commit to working shift work, long hours and understanding the impact of emergency services work on family and personal life.

In This Role, You Will

• Display the ability to effectively operate the Computer Aided Dispatch system and related interfaces systems in a fast-paced work environment
• Provide callers with appropriate Pre-arrival and Post-dispatch Instructions as per specific protocols
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Must demonstrate extensive knowledge of the City of Edmonton streets, roads, major routes, and commonplace locations
• Provide communications, liaison services, operational support, and inter-agency coordination
• Basic Rescuer CPR certification
• An Emergency Response Communication Certificate from a recognized post-secondary institution with a minimum of 6 months experience in a relevant communications centre
• Direct the deployment of emergency apparatus
• Ability to work 10 and 14-hour shifts on a 24/7 rotating basis
• Perform other duties as assigned
• Must complete National Academy of Emergency Dispatch (NAED) Emergency Fire Dispatcher (EFD) certification within one (1) year of the start date
• High School Diploma or equivalent with a minimum of 2 years experience in a relevant communications centre - OR-
• Ability to provide timely, accurate, professional customer-oriented teamwork services while multi-tasking in a high volume, high-stress work environment
• Proven reliability with a consistent record of attendance at work
• Excellent communication (both verbal and written) and problem-solving skills with familiarity with fire operational and medical terminology
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position; there may be a cost associated with this requirement
• Applicants will be tested
• Applicants will undergo geographical, behavioural, multi-tasking and resiliency screening
• Valid Alberta Class 5 driver's license (or provincial equivalent)
• Receive, evaluate and prioritize emergency calls using strict fire protocols and deploy the appropriate resources
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Represent the City of Edmonton in a professional and respectful manner
• Work effectively in a team environment and the ability to multitask from a customer service perspective
• Keep up to date with all Standard Operating Procedures, directives and guidelines

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected]

Up to 6 permanent full-time positions

Hours of Work: 42 hours per week

Salary: $29.334 - $50.282 (Hourly); $64,311.860 - $110,238.260 (Annually)

Talent Acquisition Consultant: RD/MZ

Classification Title

Emergeny Communication Specialist

Posting Date

Jun 29, 2023

Closing Date

Jul 20, 2023 11:59:00 PM (MDT)

Number of Openings (up to)

6

Union

EFFU

Department

Fire Rescue Services

Work Location(s)

200, Fire Station 42, 10539 105 Street NW