Director Of Information Systems

Director of Information Systems for leading Canadian charity client, Toronto head office.

Marberg Job Number: 1938.

Job Type: Temporary.

Initial Term: ASAP for approximately 6 months, with possibility of extension or direct hire.

Compensation: From $66 per hour to $71 per hour, according to experience.

Recommended Application Date: Immediately - please note that we are screening and shortlisting Candidates immediately and qualified applications may be contacted same day as date of application.

Regular Work Hours: From 9 am to 5 pm, not including 1 hour unpaid lunch break, Monday to Friday (35.0 work hours per week), with some flexibility according to employee personal needs or client business requirements.

Work Location: Hybrid - 3 days remote-based and 2 days onsite at client's Toronto office, near TTC line.

Responsibilities Summary:

Direct and oversee high performing team in the provision of information support systems and services for fundraising, marketing, research, stewardship, volunteer, and other donor services programs. Design and implement business development initiatives; establish accountability, reporting and forecasting mechanisms; establish donation performance metrics; and develop, maintain and utilize an efficient, well-integrated database to meet information needs of fund development and marketing teams, senior administration, and key volunteers.

Leadership Responsibilities (Direct Supervisory):

• Responsible for 5 direct reports as well as dotted line supervisory responsibility to designated regional teams, and other employees and volunteers.
• Lead and foster ongoing team development, ensuring maintenance of high standards of service delivery, competence, and operational compliance with organization values.
• Support individual team members to fulfill their accountabilities, develop their skills and achieve their career potential.

Additional Responsibilities:

• Additional systems, program development, and leadership responsibilities as required.
• Develop technology solutions to drive revenue growth.
• Establish policies, procedures and ongoing training to ensure effective issues management and solutions delivery.
• Manage multiple vendor relationships, providing clear objectives and ensuring relationships are properly established and precisely documented.
• Document technical systems and processes to optimize information security and privacy, data flows, user experience, and maximum uptime.
• Ensure interoperability of systems and efficacy of system infrastructure.
• Further the design and implementation of digital technology strategies, ensuring alignment of key project activities and participants.
• Complete detailed monthly reviews of department budget and ensure accurate and timely accounting and reporting of expenses. Analyze and resolve variances, monitor supplier spend against project budgets, and alleviate any issues creating cost overruns.
• Advise on procurement of external digital technology and information management services, sourcing high quality vendors to deliver timely and high quality results. Negotiate vendor contracts as needed.

Qualifications:

Education: Post Secondary Degree or Diploma in Information Management, Systems Analysis, or related discipline.

Preferred Work Experience: At least 5+ years of professional experience in the development and management of information systems programs, as well as demonstrated team leadership experience.

Preferred Sector Experience: Charitable sector experience, specifically in development or major gift fundraising, is preferred.

Leadership Experience and Skills: Experience managing a diverse and high performing team, with demonstrated evidence of leadership, initiative, tact, diplomacy, and creativity.

Technical and Language Skills Requirements:

• Proficient English communication skills, both written and verbal, including strong business writing skills and verbal presentation skills applicable to a range of audiences. Fluency in French an asset.
• Advanced knowledge of Blackbaud Products: Raiser's Edge, Financial Edge, LCRM/Luminate, Convio, Net Community, TeamRaiser.
• Overall excellent IT skills and high comfort level in all aspects of database management and project development.
• Experience with SalesForce Non Profit platforms.

Task -Based Qualifications and Additional Attributes:

• Demonstrated successful experience of prioritizing work, making decisions and communicating with others within a values framework of respect, equity, anti-racism, diversity and inclusivity.
• Strong understanding of fundraising workflows.
• Strict attention to detail.
• Pleasant and courteous: demonstrated commitment to client service and professional representation of the organization.
• Demonstrated ability to apply project management principles, methodologies and best practices.
• Advanced organizational, coordinative and time management skills, with the ability to prioritize work effectively for self and others, meet tight deadlines and work well under pressure.
• Strong relationship management skills including client and vendor relations management, business networking, negotiation, change management and consulting/advisory skills.
• Proven ability to respond to sensitive and confidential matters with tact, discretion, and excellent judgement in the interpretation and application of instructions and organization policy.
• Demonstrated team leadership skills; ability to motivate and engage with a diverse group of internal and external stakeholders, at all levels of seniority.
• Proficient de-escalation skills. Ability to surmount internal and external job pressures. Excellent listening skills, and the ability to provide and receive effective feedback.
• Demonstrated record of professional conduct, character, responsibility and reliability.

Additional Requirements:

• Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.
• Provision of certification of AODA and OHSA online training course completion prior to assignment start.
• Satisfactory Background Checks, Technical Skills Evaluations, and Employment References as required.
• Must be legally entitled to work in Canada, providing satisfactory documentation upon request.
• Ability to work both remotely and onsite, abiding by organization health and safety policies.

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.

Please note that Marberg Staffing updates job posts regularly, and external job boards may not reflect these changes in a timely fashion. Please refer to https://marberg.com/career-portal for the most current information including salary range.

Please note that Marberg Staffing only accepts applications through Indeed.ca, LinkedIn and marberg.com.

Marberg is committed to supporting workplace diversity and inclusivity, to reflect the demographic profile of all Ontarians. Applications are encouraged from equity seeking groups including people of colour, Indigenous people, individuals with disabilities, and people from the LGBTQ2S community.