Information Systems Manager - Contract Logistics

We are looking for an Information Systems Manager for our Contract Logistics division based in Toronto.

Your Role

As Information Systems (IS) Manager you will lead the team in supporting the daily operations of our Warehouse Management Systems (WMS) and other applications. You will ensure that the systems meet Kuehne+Nagel and regulatory standards and will focus on the quality of service delivered to both internal and external clients and process efficiencies. You will also manage implementations and improvement projects from inception to delivery.

Your Responsibilities

• Production and maintenance of training documentation and working instructions for IS/IT.
• Help desk support and monitor ticketing queues (RT).
• Manage release deployments.
• Development of new business proposals including effort estimations.
• Oversight of data extraction and report management.
• Management of release deployments.
• Manage new customer implementations, improvement projects and customer change demand.
• Regional collaboration and planning for effective operational execution across the region.
• System validation - ensure that processes are aligned with customer requirements and KN internal standards. Participate in quality and compliance audits.
• Participate in joint continuous improvement projects with Kuehne+Nagel operations and customers.
• Regional collaboration and planning for effective operational execution across the region.
• Develop new business proposals including effort estimations.
• Manage the system support process, including customer and operational escalations.

Your Skills And Experiences

• 3-5 years work experience in a similar position in a multi client Contract Logistics environment
• Deal effectively with suppliers and consultants.
• Customer service focused with advanced WMS skills, team engagement skills, organizational skills, problem solving and communication skills .
• Post secondary education required or equivalent work experience.
• Computer system support, administration and troubleshooting.
• Understanding of Logistics processes.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.