Information Technology Business Systems Analyst

Build your future at Minto!

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto, we welcome change, celebrate new ideas, and provide you with the resources, professional training, and diverse opportunities to grow your career.

Your offer will include:

• Flexible summer hours
• Tuition reimbursement plans and professional development courses
• Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
• Employee recognition platform – Be rewarded by your colleagues for your contributions!
• Competitive salary
• Many exciting career opportunities

Your Role on our Team: Reporting to the Business Systems Lead, the Business System Analyst is responsible for supporting project teams with requirements gathering, analysis, testing, and documentation. The Business System Analyst proactively shares opportunities to improve overall efficiency and effectiveness.

In this role, you will:

• Understands and adheres to access security model for all solutions.
• Responsible for maintaining and responding to clients’ needs/issues by proactively working on Service Desk tickets and follows IT’s SLA policy.
• Controls solution scope by establishing specifications; configures and coordinates the delivery of change within systems.
• Proactively seeks ways to optimize technologies and services provided to users.
• Provide first and second-level support on ERP business applications and other tools, and escalate support issues as needed.
• Works with integration leads to determine impact to integration and plans accordingly.
• Defines and documents business requirements by conferring with internal clients to evaluate procedures and processes.
• Maintains technical documentation on the solutions, their configuration and processes related to their maintenance and operational management.
• Supports training activities as needed. Participates in developing and delivering training materials.
• Works with developers to define the specifications for development changes.
• Develops testing scripts, conducts and documents testing as required.

We would like you to have:

• Competency in Microsoft Office Suite.
• Bachelor's degree in the field of computer science, engineering, or information systems or related field
• Minimum 5 years of experience in business/system analysis or a related field.
• Experience creating detailed reports.
• Good analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• A track record of following through on commitments.
• Advanced technical skills.
• Self-motivated and experienced working with remote teams.
• Excellent planning, organizational, and time management skills.
• Experience with ITIL processes and ITSM systems EasyVista and/or Service Now
• Experience with Homebuilder and/or Property Management is an asset.
• Excellent documentation skills.
• SQL and database management skills.
• Ability to work under pressure in a fast-paced environment.
• Experience with MS Power Platforms, M365, and Teams
• Experience with ERP Systems Newstar, Yardi, and/or Salesforce is an asset.

Our future is better together. Apply now and join us!

Minto is an equal-opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.