Associate Director, Information Management & Security

Reporting to the Chief Information Officer, Technology, the Associate Director, Information Management and Security will lead in using, maintaining, and developing major business software and technology-related programs. This position provides leadership to ensure that systems, applications, platforms and policies support the TPA’s and other users’ needs related to technology-related programs. This position will also ensure compliance with Payment Card Industry (PCI) Data Security Standards (DSS).

The incumbent must be a self-starter who can collaborate effectively with stakeholders. Must be able to effectively understand requirements, and engage as needed to clarify objectives and deliver promptly and efficiently.

Responsibilities

• Oversee Quality Assurance to ensure that testing strategy is comprehensive, including unit, integration, and regression testing and weighed against code quality risk during project delivery.
• Key leadership role in identifying global best practices and key mobility trends and reimagining relationships with strategic vendors to drive real innovation and real-time outcomes.
• Ensure the proper delivery and development standards are in place.
• Develop the functional acumen of the team to support how solutions will address business goals while maintaining alignment with industry best practices.
• Develop integrated partnerships to accelerate the deployment of first/last mile mobility solutions that deliver customers speed, ease and choice in B2B and B2C environments.
• Lead establishing practices, policies and partnerships to expand and mature the organization’s capabilities.
• Effectively plan and oversee vendor requirements and relationships, ensuring the best value and service for the organization.
• Stay abreast of and share in-depth knowledge of the technology landscape and marketplace.
• Lead cross-functional teams to help solve problems and build digital capability and demonstrated the ability to bring together and lead groups of internal and external stakeholders.
• Assist in the acquisition of new parking management opportunities, by recommending technology solutions that will meet stakeholder needs.
• Set, monitor and manage project and program expectations for digital application delivery.
• Provide leadership and expertise in digital application delivery to business partners; including ensuring the team is accountable for their deliverables and overall accountability for successful project delivery.
• Hire, develop, motivate, and retain high-performing staff. Guide assigned activities and ensure follow-through on assigned tasks and projects. Evaluate performance and provide guidance and/or recognition.
• Lead the team to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Summarize issues, risks and mitigation strategies to the senior leadership team.
• Provide recommendations for technical solutions based on best practices.

Leadership

• Foster a culture of transparency, integrity, and radical customer focus. Lead and develop a high-performing team in which the members produce insightful, high-quality work on a timely basis, managing their assigned portfolios in accordance with policies and procedures and delivering results.
• Model behaviour that embodies the organization’s Core Values and supports its success in ensuring operational excellence through effective leadership, teamwork, collaboration and communication.
• Engage and maintain collaborative relationships with key internal and external stakeholders, including senior executives across TPA, to support the achievement of deliverables and overall objectives, assessing risks/opportunities, and developing and executing plans.
• Lead and manage multiple project work streams, including leading problem-solving sessions, workshops and interviews with cross-functional, business line working team members and subject matter experts.

QUALIFICATIONS:

• Minimum 6 years in an enterprise commercial or government IT environment is required, with 5 years of experience, leading, motivating and developing a team of professional technology employees.
• Customer-centric approach to delivering great service to customers and stakeholders.
• Minimum 6 years of experience in the use of technology to support complex information management and knowledge management requirements, including application development
• Experience with complex compliance requirements; PCI-DSS preferred (Payment Card Industry Data Security Standards).
• Experience with API integration, XML, PHP, Python, SSIS and MSSQL an asset.
• Knowledge of software application security strategies.
• Proven project management skills (e.g. resource coordination, charter development, business requirements gathering, etc.).
• Experience with relational database design and ERP systems such as SAP is an asset.
• Skilled at establishing and maintaining effective working relationships with customers, partners, vendors, sponsors/stakeholders, and technical/non-technical staff.
• Experience with financial and resource management.
• Demonstrated experience implementing enterprise data management, processes, procedures and decision support.
• University degree or college diploma in Computer Science or a related field or equivalent work experience.

** NOTE**

As employees we all share in maintaining a safe environment for customers and visitors and a safe work environment for TPA employees. This environment always promotes and exemplifies our Core Values of Excellence, Innovation, Collaboration, Service, Respect and Commitment.

TPA is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and workplaces. TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and supports an inclusive environment. TPA welcomes applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, people from the LGBTQ(IA2S+) community, and others with the skills and knowledge to productively engage with diverse communities. We seek to maintain our commitment to excellence and recognize that increasing the diversity of our employees supports this objective. We are dedicated to equal opportunity.

TPA encourages applications from all qualified applicants and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

TPA has an Employment of Relatives Policy which controls relatives of current employees from being hired, assigned, transferred or promoted into positions where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be asked to disclose the name, relationship and position of any relative who is a current TPA employee.

We thank all applicants; however, only those selected for an interview will be contacted.

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