Director, Kyndryl Consult Partner

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Kyndryl is seeking an experienced Consult Industry Partner to help drive exceptional customer IT outcomes, guide clients in digitally transforming their business, reduce risk, deliver operational excellence, continuously measure, and achieve their digital transformation value. Leveraging Kyndryl’s mission critical global strength and the leading technology capabilities of our Global Practices (Cloud, Mainframe, Networking and Edge, Data & Application, Security & Resilience and Digital Workplace).

Experienced Consult Partner are part of the high growth Consult business and participate and lead multi-disciplinary teams on complex consulting engagements and are accountable for creating and positioning value on Kyndryl’s largest accounts and opportunities. As a Consult Partner, you will have opportunities to lead small teams of practitioners on multiple projects, developing leadership skills and advancing your career in one of the fastest growing IT consulting businesses globally.

As an experienced Consult Leader, you will be extremely knowledgeable in multiple Business-of-Modern IT and Business-impacting-Modern IT specializations including but not limited to:

Modern IT Strategy and Operations (IT Model, IT Business, IT Financials) Digital Transformations & Change Management (CX, Cloud, Omni, Platform, IT Modernization) IT Value realization (Technical & Financial) IT Operating Models (Nextgen IT Op Models, Cloud-Platform based Target-op-Model, Agile, DevSecOps, SRE, Product-based-OpModel etc) IT Process & Service Management Environmental & Sustainable Strategy Portfolio, Program & Project Management IT Modernization Patterns (Infrastructure, Network, Application, Data, Cyber, Workplace Experience, Digital Design Authority & Enterprise Architecture etc) IT Regulatory,

Resilience & Stability

Individual(s) must possess “Strategic IT” coupled with “industry relevance”.

Knowledge of industry specific IT / Digital trends that are driving business growth and efficiencies to above mentioned Strategic IT specialization topics. At least one or more top industries of focus including but not limited to:

Financial Services & Insurance Manufacturing, Logistics & Distribution Telecoms, Media & Technology Healthcare, Pharma & LifeScience Public Sector & Government Federal/State/Local

They apply industry expertise in broad IT consulting engagements with techniques and cognitive approach to analyze issues and client context, build successful digital transformation roadmaps, create, and implement innovative solutions. They possess strong communication skills, C-level gravitas, are able to articulate the impact and business benefits of their solutions and manage stakeholder expectations at multiple working levels. They will also assemble and lead the best Kyndryl competencies and capabilities, to support the engagement and drive a wining proposition.

Responsibilities and related competencies are focused on the following key domains:

Consulting Subject Matter Expertise Domain:

• Has experience (and/or willingness) to increase Kyndryl’s intellectual property assets by expanding existing Consult offerings, developing new offers when needed, developing, or improving consulting methods, tools and techniques
• Balance Billability with Business Development targets while building client and market eminence and thought leadership
• Proven track record in IT Consulting or IT Management Consulting with regional or global consulting firm with delivery and business development success and growth
• Able to operate in a “newly” forming business unit and able to “roll-up-sleeve” and contribute in an entrepreneurial fashion to help lead and deliver client outcomes
• Builds cross-unit notoriety as a subject-matter expert, has demonstrated subject-matter expertise externally with clients and/or through publications, speaking events, industry forums, blogs on the above specialization
• Recognized externally & internally as a Consult leader on multiple specialization areas provided above. Ability to create, position and deliver Modern IT Strategies, Op Models, Complex Digital Transformations and Business/Financial value realization engagements and roadmaps
• Knowledgeable on one or more industries mentioned above with deep Business-to-Modern IT trends and transformation background
• Demonstrates ability to adapt and grow expertise into newly emerging topics

Consulting Business Development Domain:

• Has been exposed to sales involving global resourcing components
• Demonstrates success in creating, developing, and closing pipeline to achieve signings targets of 5-10M annually on specific accounts, sectors, or geography
• Has participated in sales cycles across multiple offering solutions and has been exposed to a diverse set of client proposals
• Able to drive smaller sales efforts, to close after initial identification with minimal oversight and support
• Leads or has participated in complex sales efforts, seeks appropriate assistance as required, and has positive impact on sales closure
• Pulls teams together in streamlined sales efforts, able to reach across Kyndryl and offerings to team effectively

Consulting Engagement Delivery Domain:

• Delivers complex projects and/or fixed price components with mix of global, local and subcontractor employees and product development challenges to price case and client satisfaction
• Instills in clients a sense of confidence, trust and credibility; builds and sustains strong, long-term relationships as demonstrated through NPS scores or development of client success stories
• Build engagement specific consultant teams, based on skills required to meet SOW requirements and leads consulting engagements
• Proactively seeks assistance in difficult delivery situations; gets right SMEs involved in delivery as required
• Demonstrates a lead role in resolving a complex contract, client, solution, technical or political issues which are critical to delivery
• Drive team and personal billable and chargeable utilization as required by the business

Consulting People & Team Leadership Domain:

• Behaves in a Player/Coach model to act as coach or mentor to fellow team members, as well as carry individual targets
• Directly responsible for helping to build and manage a specific Consult service area, including hiring and development of staff
• Role model to others outside of project team(s); large sphere of influence
• Effectively collaborates across Consult service areas, functions or entities while inspiring a positive employee experience and enhanced climate

Who You Are

Required Professional and Technical Expertise :

The Consult Leader role requires 10-15 years experience in:

• Selling and solutioning IT consulting and project engagements
• Solutioning IT technology consulting and project engagements including leading SOW writing and pricing
• Player / Coach - largely involved as both individual contributor with Signings and Billability and team signings (20M-25M) and team utilization metrics
• Leading teams in the execution of consulting and project engagements and in growing teams to meet client and market expectations
• Establishing and sustaining mid-level or higher client relationships
• Consulting industry and skills aligned to the above specialization
• Leading the delivery of consulting and project engagements

This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.

Preferred Professional and Technical Expertise :

• Work with Empathy: Lead and participate in client and internal Kyndryl teams with empathy. Ability to understand and recognize multiple points of view but get to outcomes with kindness and resolve. Works well within a complex matrixed business and client environment as well as independently
• Communication: Possesses excellent verbal and written communication skills to clearly articulate the insights from findings to relevant stakeholders. Able to manage communication at working levels and also C-level gravitas. Able to drive and participate in workshops, clearly outlining outcomes and creating / presenting materials and deliverables
• French speaking and Government Security Clearance
• Leadership: Demonstrates a self-starter mindset and with client and Kyndryl outcomes top of mind. Ability to mentor and mentee, create an environment and workplace of choice for peers and team members, be the role model of professional excellence
• Corporate Entrepreneurship: Operate in a true “consulting partnership” fashion within a large global IT services firm
• Productivity skills: Exceptional and advanced Powerpoint, Word & Excel skills to help convey messages and deliverables through modern consulting techniques. Ability to “roll up sleeve” and create/provide content for proposals, SOW and deliverables. Ensure client and deliverable deadlines, consult management system compliance. Takes pride in creating polished work products
• Execution: Possesses critical thinking capabilities to analyze data and inputs with objectivity and provide strategic roadmaps and recommendations. Always intellectually curious an brings innovative ideas to solve critical business problems. Clearly accountable on commitments. Able to pivot change in client and business priorities and manage work across multiple projects and teams

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.