Client Solutions Manager Jobs

Intro
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
Overview
As Client Solutions Manager, you will work directly with our commercial clients to deliver the world-class customer service Gallagher is well-known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day-to-day policy updates, collaborating with insurers and marketing policies as the need arises.
Responsibilities
How You Will Impact the Business

• Supporting a designated portfolio of Commercial clients, leading business retention and continually building upon customer relationships.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, and working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy updates.
• Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
• Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, and adhering to the binding authority set out by carriers.

What Makes You Successful

• Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.
• People love working with you, and you with them!
• Highly organized and strong time management skills.
• Being in a fast-paced, dynamic environment brings out the best in you.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.
• Strong analysis and decision-making ability.
• You’re always able to prioritize effectively, which allows you to exceed client expectations every time! Experience in leading change and building strategic relations is an important asset.
• Being solution-oriented has always allowed you to offer clients the most resourceful and innovative solutions.
• Strong communication and interpersonal skills enable you to quickly develop deep relationships with clients and build rapport with colleagues.

Qualifications
Required: High School Diploma/GED and 1+ years of related experience
Preferred: Appropriate licenses, comprehension of insurance brokerage business and customer service processes/tasks