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Chief Operating Officer Jobs

Company

High Ticket eCom Incubator
Address Canada
Employment type FULL_TIME
Salary
Expires 2023-11-28
Posted at 11 months ago
Job Description

High Ticket eCom Incubator (HTEC) - Role Clarification

(COO - HTEC Director of Customer Success and Consulting)


1. Overall Purpose of the Role


The COO is responsible for ensuring and optimizing overall HTEC customer success through effective strategic planning, project management, and efficient day-to-day delivery management and execution. In addition, the COO will also be expected to lead all client relations and consulting to ensure smooth delivery of service with positive feedback and relationships.


Ideal candidate

  • Empathetic and patient
  • 3 years+ experience in a role similar to this.
  • Experienced in a role similar to this
  • Organized
  • Operationally minded


2. Duties and Responsibilities

  • Rapid Go-to-market (GTM) adoption & success campaigns
  • Leverages data and analytics to develop, lead, and measure internal process efficiencies and effectiveness and quality
  • Customer Health Scoring
  • Oversees the effective & efficient onboarding of new HTEC clients, as well as the day-to-day operational and customer success management and consulting.
  • Builds and maintains sound and professional relationships with HTEC client CEO
  • Defines, builds and delivers strategies and plans based on industry best practice that ensure excellent service and results are delivered to HTEC clients, resulting in revenue growth and client retention
  • Customer journey and success processes
  • Develops and delivers GTM, Customer Success & Quality Improvement initiatives to improve the effectiveness and efficiency as well as adoption of new HTEC offer / value proposition transfer to clients, including:
  • Leverages data and analytics to develop, lead, and measure results for HTEC client campaigns and projects
  • Defines, leads, and tracks process and systems development programs to successful completion across for FEGP
  • Reviews HTEC delivery and operational effectiveness and ensures continuous improvement measures are put in place to maximize quality, organizational efficiency, and productivity.


3. Measures of Success (KPIs)

  • 100% Client Retention
  • All HTEC campaigns delivering cash-flow within 3 months
  • Successful implementation and “Done for You” offer in HTEC with positive client outcomes
  • Positively impacting the culture of the business by living and demonstrating the values on a day-to-day basis
  • Successful and high-quality campaigns in place yielding great results for HTEC clients
  • Net promoter Score (NPS) of min 90% for HTEC clients


Starting Pay: $5,000 USD/Month + KPI Performance-Based Bonuses.

Advancement: Join the early stages of a fast-growing company

Hours: 40 hours/week


APPLY HERE https://highticketdropshipping.typeform.com/to/ikLtaFcE