Business Analyst / Change Management

Our client, a global company, is looking for a Business Analyst to support an SAP module implementation. The successful candidate will have deep understanding of Change Management, strong requirements gathering and the ability to create training materials.

Education/Experience

• University degree or college diploma relevant to business analysis or equivalent education and experience

• 8+ years’ experience required

• Experience building strong working relationships with stakeholders

• ERP Experience is an asset

• Experience with organizational change management on strategic initiatives, preferably in a corporate environment

• Demonstrated professional-level writing ability with respect to voice, style, organization, and structure, and clear understanding of the target audience(s) and presentation of key message(s). A portfolio of samples is required

• Experience in a fast-paced and unpredictable environment; highly self-directed and able to work well under tight timelines

• Advanced competencies in collaboration, communication, team building, and stakeholder engagement

• Proficiency with Microsoft Office suite is required (Word, SharePoint & PowerPoint. Visio is an asset)

• OCM, proofreading and/or editing certifications would be an asset

Skills

• Exceptional problem-solving, interpersonal, verbal, and written communication skills

• Proven analytical and leadership skills in delivering solutions

• Proven ability to support the team and help where and when needed - a hands-on approach

• Willing to step outside of one’s comfort zone and do what is required for the team

• Ability to work in a fast paced and high demand environment

• A client-focused mindset, delivering superior customer results and service

• Expert facilitation and presentation proficiencies combined with consensus-building talent

• Desire to excel in a fast-paced, dynamic, and complex environment

• Expert organizational change management experience

• Professional knowledge and experience in business analysis methodology, project execution and business process management

• Demonstrated critical thinking as well as problem solving skills

• Proficient experience in stakeholder engagement, stakeholder analysis and stakeholder management

• Detail oriented and committed to a high level of accuracy

• Time management skills

• Adaptable, resourceful, and interested in continuous improvement

• Self-starter who works well independently as well as with others

• Charismatic, energetic, open minded, dynamic, easy going, and flexible

• Lifelong learner

• Experience developing training materials (learning management systems)

• Experience with all project delivery methodologies, including Agile and Waterfall

• Experience with business intelligence & analytics, data management

• Extensive knowledge in requirement elicitation and business process workflows to document requirements

• Demonstrated success with business requirements analysis, and outlining business objectives

• Skilled in Testing: User Acceptance Testing; System Integration Testing; Regression Testing

Major Job Duties and Responsibilities:

• Elicit clear business requirements and evaluate scope considering desired outcomes

• Active management of scope and requirement updates to balance changing business needs with delivery solutions

• Define and develop business cases to show how a project will define, measure, and add value to the business

• Responsible to define and develop support processes

• Identify and document issues, constraints, and risks

• Produce process mapping and technical writing

• Accountable to gather information and conduct needs’ analysis

• Manage stakeholder engagement and analysis: build consensus among stakeholders, and determine actions to appropriately manage stakeholders’ desired outcomes successfully

• Prepare business requirements documents, workflows, other documentation, as required

• Speak to Technical teams, Business sponsors, Site personnel, Leaders, Managed service partners, etc.

• Collaborate in the development and execution of test plans and test cases

• Skilled in Testing: User Acceptance Testing; System Integration Testing; Regression Testing

• Defining and executing organizational change management activities

• Train staff and users, as needed, to work with applications, systems and/or programs

• Responsible for helping internal or external audiences prepare for system and process changes that will occur as a result of a significant IT change effort

• Provide strategic guidance to leaders and stakeholders on effective engagement and communication strategies for upcoming changes, while addressing change management issues and risks

• Gather, understand, and translate business and technical requirements in the data and analytics domain to identify and execute change communication needs

• Translate technical designs into content for the broader audience (enterprise and executive)

• Balance multiple priorities, prioritize, and deliver high-quality written communications on time in a fast-paced, deadline-oriented environment

• Plan and organize meetings, presentations, and other events to engage and inform stakeholders. Facilitate sessions and collaborate with key resources to develop and execute change and communication-related deliverables.

• Conduct regular communication with stakeholders to present deliverables, provide status updates, resolve issues and review updated plan

• Support managing a group mailbox and a group page to ensure communication from the program matches our brand voice and tone

• • Advocate for new ways of working and champion upskilling enterprise-wide