Billing Coordinator & Service Dispatch

About Us

Elite Roofing has a rich Canadian heritage that stretches over six decades. Being a third-generation and family-run company, Elite Roofing prides itself on quality workmanship and exceptional customer service. Here at Elite, we are more than just a roofing company, we are a family. In addition to our professional code of ethics, we meet all industry standards and safety regulations. Elite Roofing is a multiple-award-winning recipient of the Industrial Roofing Safety Performance Award and is proud to provide in-house training to its employees to ensure commercial or industrial roofing projects go off without a hitch.

Role and Responsibilities:

1. Service Dispatch

• Maintain open communication channels with field crew for updates and changes.
• Partial responsibility to assign service calls to crews, ensuring timely responses to customer requests.
• Ensure all service-related documentation is complete and accurate.
• Coordinate and manage service dispatch in real-time.

2. CRM and Accounting Software Management:

• Log customer interactions and work in Salesforce CRM for accurate record-keeping.
• Ensure data accuracy and completeness within the CRM system.
• Set up and maintain customer details, work orders, and invoices in both CRM and Accounting software

3. Billing and Invoicing Support:

• Set up clients in Accounting Software.
• Post cash, EFT, and credit card receipts to the appropriate accounts.
• Semi-monthly preparation of Accounts Receivable (A/R) aging listings.
• Follow up with customers on outstanding receivables.
• Process credit card charges accurately and securely.
• Preparing and processing invoices for clients.

4. Other Administrative duties as assigned

Required Qualifications:

• Previous experience in service dispatch or coordination is highly desirable.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks efficiently.
• Previous experience in billing, invoicing, or similar skills are mandatory.
• Familiarity with Salesforce CRM is a plus.
• Proficient in using office software and tools.
• Excellent communication skills, both written and verbal.

Important Role Details:

This is a 6 month contract with the opportunity to become permanent at the end of the contract predicated on work performance and the needs of the business.

For our Permanent, full-time staff we offer:

• Life insurance
• Medical Benefits
• Dental care

This is anin personrole at our office in Vaughan on the following schedule:

Monday – Thursday: 8:00 – 4:30

Friday: 8:00 – 4:00

There is the possibility of working from home on occasion, subject to supervisor approval

Note: This job description is intended to convey information essential to understand the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify this job description at any time.