Manager Of Billing Jobs

Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. EMC also operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health.

EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians every day. We achieve this through more than 1,400 employees, including highly-trained paramedics, nurses, medical communication officers, and support staff.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives and acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.

Reporting to the Senior Manager of Finance, the Manager of Billing is responsible for overseeing the day to day billing and collections functions of the Company. Major components of the position include implementation of DHW and EMC billing, collection policies, the assignment of functions and the implementation of changes to improve the overall service level of this department. Assessing and improving overall department performance is expected – both current and long term, to meet company objectives. The fundamental supervisory skills required include demonstrated leadership, planning, organizing, and directing and motivating staff.

This supervisory position will take direction from and act in conjunction with the Senior Manager of Finance. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the billing and collections department of EMC fully functional while meeting or exceeding customer/patient expectations. The Manager of Billing works closely with the Department of Health and Wellness (DHW) to meet contractual obligations while applying DHW policies and Ambulance Fee Regulations to the daily billing functions. The incumbent communicates the company philosophy and policy so that there is shared realization of the company’s goals in the operational site.

Duties and Responsibilities:

The position entails, but is not limited to the following:

• Provides proper education and training on all billing policies and procedures to all full time, part time and temporary EMC Billing and Collections staff. Provides all billing education and training to other EMC departments as needed/requested.
• Works closely with the Collections Administrator on all policies and procedures, closely monitoring collections, and continuing to enhance collection procedures as required.
• Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity. Successfully mediates conflict between employees and between the organization and external factors.
• Creates and reviews annually, all policies and procedures related to the billing and collections for EMC.
• Works closely with internal and external auditors in providing required information in a timely manner.
• Responsible for communication between DHW and EMC with regards to the Provincial contract for Billing and Collections.
• Practices supportive communication techniques such as active and empathetic listening, improves employee performance through motivation, excels in effective delegation and decision making, involves others in decision making when appropriate.
• Ensures the goals of the company toward customer service are carried out by dealing with all customer inquires relating to billings and/or DHW/EMC billing policies and procedures. Inquiries are to be dealt with in a timely, effective and consistent manner. Responsible for communicating DHW/EMC billing policies to all third parties, Regional Managers and billing staff.
• Works in collaboration with third party stakeholders including; government, insurance providers, law enforcement, community groups, professional education/training institutes, and other health system groups such as long term care facilities.
• Develops and implements internal controls in the billing system to ensure the completeness and accuracy of bills and, to ensure the assets of the Company and EHS are adequately safeguarded. This includes; billing and MSI audits, ePCR audits, call volume audits, month end AR to Sub ledger reconciliations, month end billing and collections reporting for EHS/EMC, review of cash receipt postings, adjustments, write offs, and CAD to Great Plains reconciliations, processing refunds to patients, monitoring and reviewing information relating to the Ambulance Fee Assistance Program, preparation and submission of appeals packages for EHS, and the creation and submission of ePCR and billing data to DHW Insured Services.
• Provides ongoing support for the applicable software programs utilized by the billing staff (Siren, Finesse and Great Plains) for any billing software changes and/or upgrades completed by IT and Medavie Blue Cross Financial Systems.
• Participates as the Finance representative on the following committees: Policy Advisory Group, EHS Appeals Committee, Privacy Committee, Clinical Applications Governance Committee and CAAS.
• Provides responses to all inquiries from internal stakeholders including; Executive Director of Finance, Senior Manager of Finance, Operations leadership well as the Accounting Administrator as they relate to billing and/or collections data.
• Other duties as Senior Manager of Finance and Executive Director of Finance may see fit from time to time.
• The incumbent will demonstrate effective delegation of tasks to the entire billing and collections team. Specifies clearly and completely expected levels of performance. Determines time for reporting back results and provides all information that is relevant to task accomplishment.
• Develops and manages the billing and collections staff: hiring, training, and development of team, which includes orientation and training of new staff, performance evaluation and management, and arranging continued staff development, while possessing an aptitude for working with and through staff and in helping them to achieve goals of the organization.
• Works closely with DHW providing recommendations for EHS billing and collections with regard to; patient inquiries, collection procedures, reporting, policy and Ambulance Fee Regulation changes.
• Ensures that the billing for ambulance services is carried out consistent with policies and regulations developed by DHW and EMC. Works closely with the Senior Manager of Finance to ensure appropriate procedures are developed in order to comply with EHS and EMC billing policies and the Ambulance Fee Regulations made under the Health Services and Insurance Act.

Qualifications and Requirements:

Education / Experience:

• Must be familiar with the billing and collection policies of DHW and EMC.
• Three years or more in a progressively responsible leadership position.
• Minimum three years experience working in a billing department or a comparable position in the emergency medical services industry.
• Business degree or diploma from a post-secondary institution is preferred.
• Solid managerial/supervisory experience and formal business training an asset.

Knowledge & Skills:

• Leads team members by example and practices good time management.
• Displays an overall aptitude for negotiation and dispute resolution.
• Exemplary customer service skills
• Knowledge and/or expertise in EMS management, information technology, finance and accounting, and human resources.
• Solid knowledge of computer programs (MS Excel/Acces/Word Great Plains, Siren)
• Effective written, oral and presentation skills.
• Exercises a significant degree of discretion and independent judgment.
• Ability to reconcile and analyze accounts in order to forecast future requirements and budgetary needs. Also must be able to prepare a long term cost analysis (cost report) in order to select or assist in the selection of the most cost-effective course of action.
• General knowledge of accounting:s, reconciliations, , auditing, chart of accounts, credits/debits, month end balancing and reporting.

EMC falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions) will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Our goal is to be a diverse workforce representing the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

If you are interested in this position and would like to be a part of a high-performing organization, please submit your cover letter and resume.

We thank all applicants for applying, however only those selected for an interview will be contacted.

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