Assistant Front Desk Manager

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What We’re Looking For

We’re seeking a passionate and energetic, customer service and employee focused leader to manage and lead a team of Front Desk Specialists in Whistler, BC. This includes managing individual and team performance expectations and goals, providing behavioral based coaching and feedback at the individual and team level, maintaining focus and balancing quality of service provided with productivity, monitoring customer service levels and schedule adherence, and serving as a point of contact for escalated customer contacts. The ideal candidate has the ability to lead and develop a team, effective communication skills, analytical and problem-solving skills, and the ability to adapt to and lead change.

Compensation

• $1000 SIGN ON BONUS! Paid in two segments - $500 paid after 30 days of employment. $500 paid after 90 days of employment.
• More benefits and company perks information below
• $25 CAD / hour

What You’ll Do

• Build and maintain business relationships and open lines of communications with other internal support teams
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
• Verify unit availability to assist with scheduling vendor or realtor visits
• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
• Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
• Other duties as described by the local team
• Lead, develop, and motivate a team of Front Desk Specialists in Whistler, BC.
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
• Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated Vacasa Business Development Representative

Skills And Qualifications

• Strong attention to detail
• Adhere to all company policies and procedures
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Ability to work well under pressure in an agile, fast-paced environment
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Work Environment and Physical Demands

• Regularly push, pull, and lift up to 25 pounds
• Ability to stand, sit, and walk for an extended period of time
• Occasionally lift or move up to 50 pounds
• Reach overhead and below the waist
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
• Availability to work Sunday through Saturday, early mornings and evenings as needed
• Bend, stoop, squat, kneel, and twist

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Get

• All the equipment you’ll need to be successful
• Employee Assistance Program
• Extended Medical and Dental
• Registered Retirement Savings Plan - company match
• Employee discounts
• $1000 Signing Bonus (paid in 2 parts)
• Career advancement opportunities
• Great colleagues and culture, monthly socials
• Ski pass/activity allowance, or travel allowance if from Pemberton or Squamish

We do not have staff accommodation available. Must be legally eligible to work in Canada.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.