Hotel Manager Jobs

The family-owned and operated The Cedars Inn & Conference Centre provides guests with a boutique home away from home ambiance in Sunshine Coast, BC.

We are currently looking for a Front Desk Supervisor/Manager to join our team on a full-time basis, to start immediately.

The Front Desk Supervisor/Manager is responsible for helping to create and maintain a positive work environment, while maximizing hotel revenues and maintaining good working relationships with clients, guests and staff from all departments, as well as to ensure that our safety & security measures are met.

JOB DUTIES DESCRIPTION:

-Control the activities of the Front Office, Reservations, Guest Activities, and ensure policies and procedures are followed;

-Ensure that all personnel are kept well informed of department objectives and policies;

-Supervise front office duties as specified by the company;

-Assist with checking guests in and out of the Hotel;

-Answer various questions from guests and acts as hotel ambassador when necessary;

-Help generate bills, collect payments and make changes for guests.

-Complete welcome calls;

-Maintain a clean and tidy front desk area;

-Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties;

-Refer all inquiries to the appropriate individuals, divisions, or departments across the organization;

-Provide information to staff and/or clients about special activities;

-Check cleanliness of lobby and public areas, lights and as well as ensuring front office staff are following proper and orderly appearance and behavior;

-Follow all required COVID-19 safety protocols, and ensure front office staff are also following protocols;

-Other duties as assigned.

PREFERRED SKILLS:

-Previous hotel experience, specifically in the Rooms Division Department;

-The ability to develop relationships with clients, return guests, group contacts, local companies, chamber of commerce, sports teams, & BC Ferries.

-The ability to respond properly and take a supervisory role in any hotel emergency or safety situation;

-Demonstration of supervisor skills; good judgment and common sense;

-Computer literacy; Knowledge of any PMS, OTA extranets as well as basic knowledge of Microsoft Office is strongly preferred;

-Well organized with strong time management skills;

-Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions;

-Superior written and oral communication skills;

-Minimum of two years of experience in similar position;

-Graduate in a bachelor degree and/or diploma in hospitality or other related field is an asset;

-Reports to Head Office for assistance.

*Flexible schedule:Must be able to work evenings, weekends and holidays as required.

*Must be legally entitled to work in Canada