Night Manager Jobs

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

NIGHT MANAGER

What Is In It For You

• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Complimentary meal during your shift through our Colleague Dining Program
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Complimentary uniform laundering
• Opportunity to develop your talent and grow within your property and across the world!
• Access to our company-matched Defined Contribution Pension Plan (DCPP)

What You Will Be Doing

As Night Manager, you will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction.

• Supervision of all colleagues under his/her direction, including Housekeeping and Stewarding
• Responsible for nightly general network maintenance and performing End-of-Day functions
• Other duties as assigned
• Participates in rooms forecasting, including yield and inventory management
• Principally responsible for activating the crises management team to ensure the life and safety of all guests and employees of the hotel and for maintaining safe environment
• Demonstrating excellent Guest Service and maintaining a high level of employee relations
• Actively seeking feedback and following up on Guest comments
• Supervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and food & beverage
• Ensuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employees
• Staying current of industry/competitive trends and making recommendations for improvement
• Functions as key member of Hotel Leadership Team
• A catalyst for change and desire to constantly improve Front Office/ Night operation
• Regularly tour all areas of hotel operation and report deficiencies to Department Heads accordingly
• Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:
• Representing management of The Fairmont Empress during the midnight shift by ensuring the company policies and operation standards of the hotel are maintained at all times
• Ensuring rooms revenue is maximized, balancing average rate and occupancy

Qualifications

Your experience and skills include:

• Impeccable grooming and presentation
• A minimum of two years recent (in the last five years) combined experience in Accounting and/or Front Office in a hotel of comparable size and level of guest service
• Must be recommended on the Heart of the House SRI
• Completely fluent English language skills; both written and verbal
• Commitment to provide excellent service and exceed guests' expectations
• A team player with proven success in relationship building
• A clear, precise, polite and helpful telephone manner
• Demonstrated a high level of responsibility and commitment
• Excellent organizational skills and high attention to detail
• Proficiency of Property Manager, MS Word, Excel and Outlook required

Additional Information

Physical Aspects of Position (include but are not limited to): Occasional standing and walking, Occasional bending and kneeling, Occasional carrying and lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS