Hotel Assistant General Manager

Are you an Extraordinary Hotel Assistant General Manager ready to step up and looking for a piece of paradise right on the lake, in a company with an outstanding culture, superior compensation and ranked as the best hotel in the city of Nanaimo, on beautiful Vancouver Island? Then look no further, we have just the opportunity for you!

The Inn on Long Lake is a 64 unit newly renovated hotel where every room has a view of the lake, a private patio or balcony and the opportunity to rent kayaks or stand-up paddleboards all from the hotel docks.

Booking.com ranks the Inn at Long Lake as the best hotel in Nanaimo and we know that’s because we care deeply about the experience of our team and our customers.

We are committed to service and quality in everything we do.Come help us create memorable experiences.

Here are just a few reasons we know you’ll love working here:

• We will provide you with a supported onboarding process, setting you up to be highly successful in your new role.
• Our core values are so much more than words, they are our foundation.
• We are a cohesive team filled with passion, lots of long tenure and laughter every day.
• Excellent Recruitment strategies are in place to attract frontline team members.
• Compensation & benefits are very competitive, allowing us to compete with larger hotels.
• At our small hotel, you will wear many hats and be hands-on, allowing you to have a direct impact on many areas of the business i.e. human resources, accounting, revenue management.
• Our continuous improvement approach to service, quality and guest satisfaction is integral to our brand.
• Training and development is central to our team strategy.

Inn on Long Lake Core Values

• Commitment to our guests
• Team-orientation
• Product quality and reliability
• Integrity and ethical values
• Creativity / innovation / risk-taking
• Having fun
• Strong work ethic
• Direct, open, and honest communication
• Continual self-improvement

If you want to love coming to work, are a visionary and inspirational hotel leader who genuinely cares about each member of the team and wants to work together to achieve results, we would really like to hear from you.

Your ability to lead independently along with your previous results success and proactive approach to problem solving will provide a strong foundation for you in this role.

The duties and qualifications are listed below and previous hotel leadership experience is essential.All candidates will be notified through the shortlisting process.

DUTIES

• Daily yield and revenue management.
• Analysis of and subsequent reporting to the principals regarding the day-to-day, month-to-month and annual financials including budgeting and forecasting, cash flow projections together with presentation of recommendations for growth and development.
• Administer all hotel policies and procedures including those related to banking, deposits, reconciliations, cash handling, credit cards, accounts payable and receivable, payroll and benefits, staffing, inventory, etc.
• Knowledge of food sanitation, inspection and hotel inventory control per all local and regional regulations.
• Together with the Comptroller, preparation of the day-to-day, month-to-month and annual financials for the property.
• Ensure the safety and protection of the hotel guests and staff.
• Promote sustainable practices.
• Daily management of all OTAs and social media sites.
• All necessary sales & marketing tasks to ensure continued revenue growth.
• Contract negotiations and implementation of all relevant services including any leases, food services, waste management, etc.
• Attend conferences, as necessary, including the Nanaimo Chamber of Commerce and other local business association meetings as a representative of the hotel.

Qualifications Required

• Exceptional decision-making and analytical abilities.
• Proven financial analytical background including a firm grasp of computerized basic bookkeeping (knowledge of Sage/Simply accounting and Visual Matrix or WebRezPro, an asset).
• Hotel experience at the Senior Management level with an emphasis on financial analysis.
• Strong interpersonal, written and verbal communication skills.
• Must be willing to be collaborative and enjoy sharing ideas.
• Previous experience working with a top tier brand an asset.
• Up-to-date understanding of and hands-on experience with all forms of Social Media.
• Extraordinary staff relations and a clear understanding of British Columbia labour standards.