Administrative Assistant, Front Desk

Pedalheads is looking for a Coordinator for our Park Royal Pool facility!
Why you’ll love working at Pedalheads

• Inspire kids to believe in themselves and build confidence to last a lifetime. There is no feeling like it.
• Work full-time or part-time hours, with the option of working throughout the year
• Work with people in a fun, team environment where peer friendships often last a lifetime
• Gain leadership experience and growth opportunities that develop you for any future career

The Role
As the Coordinator for our Park Royal Pool facility you will have an important role welcoming all our families and creating relationships with our staff at our brand-new swimming pool located at Park Royal Shopping Centre in West Vancouver. 
This position would be ideal for someone starting their career in operations, HR, and customer service.
Your Responsibilities

• Assist with facilitating program and class transitions
• Assist with setting seasonal schedules and find replacement staff in case of staff absences
• Prevent, manage, and find solutions to customer problems or complaints
• Work closely with Park Royal Facility Manager and other staff to ensure swim lessons are running smoothly
• Answer phones, emails and in-person inquiries
• Maintain facility cleanliness, safety and security at all times
• Process product sales, program registrations, payments, cancellations and class switches
• Ensure schedules and class changes are communicated to staff
• Create personable relationships with families
• Enter payroll hours into the Payroll Guardian system by set deadlines
• Assist with screening candidates and check for required certifications

Qualifications

• Minimum 1 year experience in an administrative role
• Minimum 1 year of customer service experience; call centre, retail, hospitality, or reception/front desk experience an asset
• Experience working with children and staff in a sport, recreation, or summer camp environment an asset
• Proficient in Microsoft Office, particularly Outlook, Word, Excel and Office365
• Proven ability to manage multiple projects simultaneously, problem-solve, and remain composed under pressure

Hours

• Start date: ASAP
• Part-time to full-time hours available ( up to 40 hours per week)
• Shifts will include one weekend day

Wage

• Starting at $18/ hour